Team Leader - Retail (Greenwich - #19)

Goodwill Industries•Wichita, KS

5h•Onsite

About The Position

For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Team Leader to play a key role in furthering our vision and mission in our retail area. The purpose of this position is to open and close the store, and manage and operate a Goodwill Retail store while fulfilling Goodwill's mission statement.

Requirements

High school diploma or the equivalent.
Must have full knowledge of bookkeeping and accounting to maintain sales records and reports incidental to store operations.
Must be a person with excellent character references and a well-developed sense of responsibility.
One year of management experience.
A valid driver’s license and insurability is required.
Must have a telephone and maintain it in operating order within telephone company's maintenance capabilities.
Must be a licensed driver-must be insurable.
Must pass/complete background check.

Responsibilities

Open and close store.
Manage and operate a Goodwill Retail store while fulfilling Goodwill's mission statement.
Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals.
Demonstrate a positive, role model.
Display commitment and involvement towards Goodwill's mission.
Serve as hiring manager in the Manager and/or Assistant Manager’s absence.
Complete employee work schedules, evaluations and ADP as needed.
Handle customer complaints.
Oversee store operation including inventory, warehouse and stock rotation per manager.
Perform all administrative and clerical details associated with store operation and order supplies as needed (per manager).
Provide supervision for all sales associates.
Train employees and follow cash handling procedures on a daily basis.
Set an example for workers as a member of the management staff.
Exercise good judgement in handling the wide variety of day-to-day operational problems which arise continuously in store operation.
Be thoroughly familiar and continually stress the Goodwill sales philosophy.
Perform those duties which are part of every day supervisory job.
Counsel, hire, fire, and train employees, only when manager and assistant manager are not available.
Supervise the sales force and Sales Floor.
Sell merchandise as time permits.
Attend to and satisfy customer’s needs.
Handle customer complaints in a fair and impartial manner, coordinating as necessary.
Promote special events.
Receive and check incoming stock and supervise checkouts and stock transfers.
Check condition and placement of stock in a clean, neat, and orderly condition.
Suggest and maintain displays and advertising ideas and prepare and place signs in sales areas and Windows.
Be solely responsible for wares dept. being clean, stocked and rotated on a daily basis.
Make sure merchandise is being marked to Goodwill Standards from the processing warehouse area.
Train and supervise store personnel and maintain projected sales goals.
Represent Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation.
May supervise solicitors and pick-up orders, including routing as authorized.
Maintain records of store operations as required.
Review and analyze sales to determine effectiveness of methods used and adequacy of prices.
Make recommendations to Area Manager and Vice President of Operations/Sales.
Assure that the appearance of the store and premises is presentable at all times.
Perform administrative and clerical details of store operation, such as; preparing stock requests, ordering forms, bags and other supplies, receiving, and disposing of mail, handling cash as directed by current procedures, etc.
Be responsible for safety and well-being for all employees.
Safeguard the premises and material under his or her care at all times.
Seek to reduce the possibility of pilferage or burglary.
Constantly watch for fire hazards and unsafe conditions.
Greet customers.
Adhere to all ethical standards confidentiality of records.
Adhere to all safety policies and reports violations.
Support mission statement and activities of other departments.
Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment.
Count all monies for store operations.
Make bank deposits with own transportation daily.
Ensure safe and monies are locked up at all times when working with monies.
Drive to the bank to ensure secure delivery of bank deposits.
Other duties as assigned.
Follow program plan in work assignments.
Train store personnel in overall store operation.
Represent management to store personnel.
Advise and counsel store personnel as required.
Be fair and impartial in his/her relations with store personnel.
Be uniformly courteous to store customers.
Listen to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective.
Use good judgement and does not hesitate to take responsibility.
Stress courtesy and enthusiasm to the public by all store workers.
Keep Store Manager and Area Manager informed of significant events.
Recommend changes in policies and procedures based on store operations.
Be sensitive to management requests and adheres to deadlines and due dates.

Benefits

Medical and Prescription Plan - available first of month following employment
Paytient Medical Assistance Plan - available first of month following employment
Dental Plan with Ortho Option - available first of month following employment
Vision Care Plan - available first of month following employment
Flexible Spending Accounts - available first of month following employment
Group Life and AD&D - available first of month following employment
401(k) Plan - available first of month following 90-days employment
Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment
Paid Volunteer Time Off - 8 hours per year
Paid Holidays
Accident and Critical Illness
Employee Assistance Program
Employee Referral Bonus
Tuition Reimbursement Program
20% Discount at Goodwill Industries of Kansas Stores