Team Leader, Restaurant Services (Shift 12:30pm-9:00pm)

Chick-fil-A Supply LLC•Union City, GA

1d•Onsite

About The Position

As a Restaurant Services Supervisor, you will lead a team of Customer Service Representatives and Specialist(s) dedicated to delivering exceptional service for Chick-fil-A® Operators and their team members. In this role, you will be responsible for the team’s achievement of critical key performance indicators (KPIs). The Supervisor will motivate the team to achieve and maintain a high level of service to Owner/Operators and their teams, assist with issue and process resolution, and drive innovation contributing to the growth of Restaurant Services’ processes and technology. This position is located in Atlanta, GA. Who is Chick-fil-A Supply?We are a wholly owned subsidiary of Chick-fil-A, Inc. and an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply provides a seamless delivery experience that ensures restaurants have the food and products they need, when they need them. As part of the Chick-fil-A family, we extend a culture of care through all our operations. For more information, visit cfa-supply.com. Location: 5200 Buffington Rd, Atlanta, GA 30349

Requirements

High School Diploma or equivalent
2-4 years’ experience in customer service leadership
Have experience with a CRM system
Ability to work a flexible schedule including holidays and rotating weekends
Strong relationship building skills and exceptional ability to communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center management
Demonstrated ability to adapt to change and respond to difficult and challenging situations in a professional manner
Proven record of working independently with little oversight; ability to prioritize tasks and workload
Exceptional attention to detail and organization
High degree of initiative and urgency
Proactive and solutions-oriented problem solver
Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications
A skilled communicator across all levels of an organization, with both teammates and suppliers.
A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.
A customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.
Committed without compromise to food safety for customers and a safe workplace for colleagues.
Inspired to uphold Chick-fil-A values and act with integrity.
A driver of results who can be counted on to not only meet but exceed goals and push others to do the same.
A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer.
A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.

Nice To Haves

Associate's Degree

Responsibilities

Lead a team of customer service representatives while fostering a culture reflective of Chick-fil A’s mission and core values
Monitor customer feedback and share insights with key leaders
Serve as a point of escalation to resolve complex issues and questions from Restaurants
Plan, organize, and oversee the day-to-day operations and team schedules
Collaborate with DC leaders to identify and resolve operational bottlenecks
Complete call monitoring reviews and provide coaching feedback to the team
Oversee maintenance of standard operating procedures/job aids and identify opportunities to improve and/or streamline processes
Analyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targets
Hire and develop new Restaurant Service representatives
Publish KPIs; conduct timely and constructive performance evaluations according to plan