Team Leader Prov Informaticist

HH MedStar Health-posted 3 months ago
$95,014 - $182,124/Yr
Full-time
Baltimore, MD
5,001-10,000 employees
Ambulatory Health Care Services
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Oversees implementation, optimization, maintenance and day to day performance of the clinical information systems. Serves as a primary point of contact for MedStar Medical Group (MMG) provider communities health informatics needs, education and ongoing advance support for clinical information systems and tools. Provides training, coaching, and mentorship to informatics team members. Serves as a point of escalation for support, resource needs and conflict resolution for the team in close collaboration with Informatics leadership. Takes a lead role in working with leadership to research and propose application support strategies and goals. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment.

  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
  • Acts as a change agent in the identification, development, planning, implementation, and value measurement of informatics to support quality patient care and professional practice.
  • Maintains a positive and open attitude to change with an ability to adapt to new situations.
  • Advocates for all physicians to identify, correct or remove challenges that prevent the ability to provide, access or review clinical data to serve their patient's needs.
  • Assesses current processes and tools and collects provider feedback; identifies points of integration and weakness; makes recommendations for improvement, where applicable.
  • Responsible for mentoring & coaching the informatics team members in providing application technical support services, consultation, coordination of programming requests, and system upgrades.
  • Ensures team members are focusing efforts on identified priorities.
  • Maintains/develops technical expertise and growth.
  • Provides on-call coverage as assigned and ensures team coverage.
  • Participates in and leads cross team efforts and initiatives for process improvement and issue resolution.
  • Designs, manages and/or leads the implementation of improvements, enhancements, and updates to clinical applications.
  • Executes project tasks including development of project work plans, resource plans, schedules, administrative reports, and acceptance criteria.
  • Manages/leads the requirements analysis, functional specification definition and design processes, and implementation and testing of enhancements.
  • Evaluates and provides technical direction to informatics associates, IS, and user departments.
  • Collaborates with leadership in project/program planning and development.
  • Maintains ongoing communication and engagement with informaticists to ensure compliance with connected work policy, established expectations and team norms.
  • Exhibits extensive experience in the current technology, trends and developments in the healthcare industry.
  • Assists in the development of new provider on-boarding program and continued adoption for clinical information systems.
  • Monitors and tests the ongoing production performance.
  • Coordinates and conducts the testing of software updates/fixes and routine maintenance.
  • Works with MedStar Corporate Information Services, MMG leadership, and cross-organizational teams on the implementation and evaluation of clinical information systems.
  • Assesses and analyzes data to identify practice, environment, and patient care issues and develops appropriate programs and change processes to improve clinical practice.
  • Develops and implements educational strategies to promote computer literacy within the Medical Group.
  • Leads special projects at the direction of informatics leadership.
  • Provides customer support for clinical information systems including coaching customers on how to use the application and resolve customer problems.
  • Coordinates and facilitates IT meetings/discussions to expedite both application incident resolution and application optimization design.
  • Trains, coaches and mentors team members across geographic areas.
  • Participates in the hiring and interview process.
  • Coordinates and mentors informaticists in the design and development of user and application support documentation.
  • Fosters professional development of others via constructive performance feedback and professional development plans in collaboration with the informatics leadership team.
  • Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
  • Bachelor's degree required.
  • 5-7 years Informatics technical experience in a healthcare environment required.
  • 3-4 years Experience at Medstar Health in informatics capacity preferred.
  • 1-2 years experience supervising or precepting staff preferred.
  • Prior experience working with Oracle Cerner or Epic required.
  • Demonstrated ability to be self-directed with excellent organization, analytical, writing, interpersonal and project management skills in an IS related role is preferred.
  • This position has a hiring range of $95,014 - $182,124.
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