As a Team Leader, you will supervise a dynamic team of 3-6 Community Support Specialists (CSS) as they provide mental health services in the community. This includes sharing case management duties within the team and leading by example while working directly with clients, providing guidance, and growing the clinical skills of your CSS team. Team Leaders hold a unique position within Thresholds: they provide direct service while keeping an eye on the overarching goals of the program. Thresholds' Peer Success program is operated primarily by those who have a lived experience of mental illness and have utilized services themselves. Team Leaders contribute to the program's network of resources by establishing and maintaining community relationships. You and your team will remove barriers to mental healthcare through case management: connecting our clients with resources and helping them navigate complex systems. You will help clients strengthen daily living skills as you drive them to doctors' appointments, to benefits offices, or to the grocery store. You will collaborate with clients to create plans for symptom management and teach coping skills that support clients in reclaiming their lives. Our culture is supportive, and the Team Leaders are key to setting the tone. During regular team meetings and supervision, you will engage and motivate your staff, provide direct feedback, coach staff to meet billing targets, drive collaboration on client care, and help staff work through challenges. Share your knowledge of harm reduction, trauma-informed care, and evidence-based practices and receive ongoing opportunities for training, clinical supervision, and leadership development.
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Job Type
Full-time
Career Level
Mid Level
Industry
Social Assistance
Education Level
Bachelor's degree