Team Leader, Outreach

Breaking Ground • New York, NY

24d

About The Position

Reporting to the Assistant Program Director, Outreach, the Team Leader, Outreach, works with street homeless individuals living in MANHATTAN OR BROOKLYN OR QUEENS. The Team Leader supervises a team of Housing Advocates who utilize Harm Reduction and Housing First approaches when conducting street outreach and engage with individuals to determine homelessness history, services needed, and appropriate placement options.
The Team Leader is responsible for gaining a holistic understanding of the homeless population in their catchment areas and works in collaboration with the community and other partners to implement appropriate housing and service solutions. The Team Leader manages their team response to community concerns, oversees Code Red/Blue alerts, and identifies new hotspots and encampments.
This position has a 35-hour work week.

Requirements

• High School diploma or equivalent required; Master’s degree in related field preferred (e.g., Social Work, Public Health)
• Minimum of 3 years of experience with related populations; previous supervisory and administrative experience preferred
• Understanding of Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems
• Experience with crisis intervention, including, risk assessments and incident management
• Ability to communicate (verbally and written) and work with diverse population
• Superb collaborative skills; Ability to work successfully with a wide range of internal and external stakeholders
• Detailed oriented and can manage team tasks
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams

Nice To Haves

• Bilingual preferred

Responsibilities

• Supervise Housing Advocates including creating schedules, having weekly supervision meetings, providing guidance and clinical direction, and ensuring timely and effective street outreach
• Serve as a liaison with community partners and in close collaboration, follow up on homeless conditions, community concerns, including 311 calls and encampment engagement
• Develop strong collaborative relationships with external partners and service providers, NYPD, EMS, and other stakeholders
• Oversee and participate in Code Blue/Red Alerts
• Ensure documentation and reporting is accurately reported on time
• Attend onsite meetings with community partners
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED