Team Leader, Operations

Blue Cross and Blue Shield of North Carolina

1d

About The Position

Responsible for leading a group of membership representatives within Commercial Membership. Your role will include but not limited to, coaching, development, trend analysis, continuous process improvement, and team goal creation. What You'll Do Manage day-to-day business area activities; provide leadership and direction to the team and set team goals and expectations. Act as a technical resource for a team; provide assistance on system issues, work processes and procedures. Train team members to ensure less experienced employees are able to respond professionally, courteously, quickly and accurately to all inquiries from internal and external customers. Provide coaching and development feedback to the team. Work with other departmental teams to review and set performance goals and track performance against these goals. Identify trends, determine root causes, and initiate appropriate action to resolve issues. Conduct random audits of the team’s work. Review audit results with employees and create performance improvement plans as necessary. May develop short and long-term service objectives and methods; implement these methods when approved. Respond quickly and accurately to escalate issues from clients and customers. Review customer needs and delivery commitments and review with team members. May represent the department on corporate projects. What You Bring Bachelor's degree or advanced degree (where required) 5+ years of experience in related field. In lieu of degree, 7+ years of experience in related field. Bonus Points Proven leadership experience strongly preferred Adaptability: Willingness to remain flexible and adaptable based on changing circumstances or new information. Conflict Resolution and Problem-Solving: Experience addressing issues promptly, anticipate challenges, and making sound decisions under pressure. Account Implementation, group membership maintenance and billing knowledge preferred. Experience using enrollment platforms (ex. Facets, Salesforce, Electronic File Maintenance) What You’ll Get The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community Work-life balance, flexibility, and the autonomy to do great work Medical, dental, and vision coverage along with numerous health and wellness programs Parental leave and support plus adoption and surrogacy assistance Career development programs and tuition reimbursement for continued education 401k match including an annual company contribution Learn more Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. Based on annual corporate goal achievement and individual performance. $66,998.00 - $107,197.00 Skills About Us It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians. Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives. Authorization to Work in the United States We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview for English or Visión General de E-Verify for Español. Request Accommodations Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at [email protected]. For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming

Requirements

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.

Nice To Haves

• Proven leadership experience strongly preferred
• Adaptability: Willingness to remain flexible and adaptable based on changing circumstances or new information.
• Conflict Resolution and Problem-Solving: Experience addressing issues promptly, anticipate challenges, and making sound decisions under pressure.
• Account Implementation, group membership maintenance and billing knowledge preferred.
• Experience using enrollment platforms (ex. Facets, Salesforce, Electronic File Maintenance)

Responsibilities

• Manage day-to-day business area activities; provide leadership and direction to the team and set team goals and expectations.
• Act as a technical resource for a team; provide assistance on system issues, work processes and procedures.
• Train team members to ensure less experienced employees are able to respond professionally, courteously, quickly and accurately to all inquiries from internal and external customers.
• Provide coaching and development feedback to the team.
• Work with other departmental teams to review and set performance goals and track performance against these goals.
• Identify trends, determine root causes, and initiate appropriate action to resolve issues.
• Conduct random audits of the team’s work.
• Review audit results with employees and create performance improvement plans as necessary.
• May develop short and long-term service objectives and methods; implement these methods when approved.
• Respond quickly and accurately to escalate issues from clients and customers.
• Review customer needs and delivery commitments and review with team members.
• May represent the department on corporate projects.

Benefits

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level