Team Leader, Operations

Crate and Barrel•New York, NY

27d

About The Position

CB2 is transforming the perception of home design for today's modern consumer. Born out of Crate and Barrel, CB2 is committed to high-quality, sophisticated design at an approachable price. Located in downtown Chicago, CB2 offers an engaging, collaborative work environment. If you're creative, team spirited and have a passion for modern design, then join the team as Assistant Store Leader, Operations. You are our merchandising visionary-and the leader of our back-of-house operations. Under the direction of the Store Leader and in partnership with the Assistant Store Leader, Visual you lead the merchandising team to set the stage for all store activities through an organized storeroom and accurate inventory. Both creative and strategic, you have a passion for logistics and energetic attitude to plan and communicate the overall merchandise design vision to your team. With an interest in leading store operations, you're a master of efficiency, ensuring things run smoothly in the back of the store as well as the front. You lead, direct and delegate the flow of product from receiving to the sales floor. Mentorship is also key. You lead, educate and empower your team to deliver great service to their internal and external customer while encouraging professional development.

Requirements

Your sense of personal style with a discerning eye and passion for design and home furnishings
Strong communication and interpersonal skills
High school diploma/GED or equivalent

Nice To Haves

1+ years customer service or retail experience
Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night

Responsibilities

Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
Review KPI results, working with Assistant Store Leaders to identify opportunities and corrective actions.
Communicate regularly with the applicable functional Assistant Store Leader r to review business results, execution of plans/strategies, customer feedback and associate performance.
Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

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