Team Leader (Medical Assistant)

GoHealth Urgent Care•Falls Church, VA

About The Position

The Team Leader (Medical Assistant) supports the daily operations of the Inova‑GoHealth Urgent Care center by providing clinical and operational leadership. This role partners closely with Medical Providers, Radiologic Technologists, and fellow team members to ensure exceptional patient care, operational efficiency, and a positive patient experience. The Team Leader completes all responsibilities with accuracy, timeliness, and a commitment to GoHealth’s mission of becoming the urgent care partner of choice. Success in this role is guided by our core values: Collaboration, Innovation, Diversity & Inclusion, Integrity, and Accountability.

Requirements

Graduate of a Medical Assistant Program preferred
High school diploma or equivalent required
1+ years of MA experience within the past 3 years preferred
2+ years of Medical Assistant experience required
Knowledge of medical terminology strongly preferred
Basic Life Support (BLS) — required at time of hire (Must be obtained through the American Red Cross (ARC) or American Heart Association (AHA).
One of the following certifications required: · CCMA – Certified Clinical Medical Assistant (NHA – National Healthcareer Association) · CMA – Certified Medical Assistant (AAMA – American Association of Medical Assistants OR CHP- Certified Health Professionals) · RMA – Registered Medical Assistant (AMT – American Medical Technologists OR AAH- American Allied Health OR ARMA- American Registry of medical Assistants) · NCMA – National Certified Medical Assistant (NCCT – National Center for Competency Testing) · NRCMA – Nationally Registered Certified Medical Assistant (NAHP – National Association for Health Professionals)
Proficiency in EHR systems and MS Office
Strong organizational, time‑management, and multitasking skills
Excellent written and verbal communication
Service‑oriented with strong interpersonal awareness
Knowledge of medical office workflows and procedures
Collaboration – Builds strong relationships and works toward shared goals
Innovation – Uses creativity and sound judgment to problem‑solve
Diversity & Inclusion – Values diverse perspectives and fosters an inclusive environment
Integrity – Maintains high ethical standards and professionalism
Accountability – Shows initiative, ownership, and commitment to results

Nice To Haves

Graduate of a Medical Assistant Program preferred
1+ years of MA experience within the past 3 years preferred
Knowledge of medical terminology strongly preferred

Responsibilities

Supervise and support clinical and front‑desk team members
Oversee daily center operations including cash deposits, inventory, ordering, and callbacks
Conduct monthly inventory and approve supply orders
Perform center walk‑throughs ensuring clinical readiness and facility standards
Assist with MOD responsibilities during meetings, events, weekends, etc.
Provide coverage for open shifts or call‑outs as needed (without premium pay)
Resolve patient concerns in partnership with the Regional Operations Manager
Support patient rushes and maintain efficient patient flow
Conduct patient registration, insurance verification, and appointment scheduling
Collect co-pays and process referrals
Prepare patients for examination, gather histories, confirm reason for visit
Obtain vital signs and escalate critical results
Perform point‑of‑care testing (flu, strep, ECG, UA, HCG)
Maintain exam rooms and supply inventory, including monitoring expiration dates
Manage medical records and scan documents into patient charts
Answer phones and manage daily correspondence
Complete opening/closing duties including cashing out and building security
Perform equipment calibration, QA/QC documentation, and maintenance ticket submission
Conduct courtesy callbacks for patient follow‑up
Participate in interviewing and selection of new hires
Conduct performance reviews and support training and skills assessment
Partner with People Business Partner on corrective action processes (DANs/PIPs)
Support call‑out management with Market Specialist
Perform additional responsibilities as assigned; job description may be updated by leadership at any time