Team Leader II - Loan Servicing

USALLIANCE Financial•Chelmsford, MA

6d•Hybrid

About The Position

In this position you will assist the Loan Servicing manager in leading the Loan Servicing department. You will oversee staff that services all loan products offered by the Credit Union and provide direction to support the daily operations of the department. The role also heavily focuses on the overall operations of servicing both the Consumer and Specialty loan portfolios.

Requirements

Minimum 6 years’ servicing experience preferably within the credit union industry.
Advanced knowledge of Consumer and Specialty loans.
Leadership/management experience in mortgage/loan servicing in a financial institution.
Ability to communicate effectively orally and in writing.
Demonstrates proficiency with all applicable state and federal lending laws and regulations.
Ability to resolve interpersonal conflicts and ensure consistent communication.
Strong attention to detail and strong organizational skills.
Ability to work independently to meet deadlines with excellent follow through skills.
Excellent verbal and written communication skills.
Ability to communicate (written and verbal) effectively, tactfully, and professionally with employees, members, and the public.
Advanced knowledge of knowledge of MS Excel, MS Word, MS Outlook, and other reporting systems.
Excellent interpersonal skills must demonstrate the ability to work with members, colleagues, and superiors.
Ability to prioritize and meet deadlines.
Must possess a cheerful outlook and the ability to motivate a team

Responsibilities

Responsible for the supervision of Consumer and Specialty Loan Servicing specialists.
Support the daily activities of the Consumer and Specialty Loan Servicing portfolios. This includes the review of daily, weekly, and monthly reports.
Oversees the Specialty Loan Portfolio by ensuring the completion of title reports, federal reserved pledged loan report, Lee and Mason insurance tracking for aircraft, marine, and RVs, and all specialty loan payoff requests.
Oversee all title and lien tracking across multiple indirect lenders and internal loans. Point of contact for all indirect lenders titling and lien questions.
Communicate effectively with other members of the loan servicing team and be a primary point of contact within the department to review and respond to member questions, system processing support, and back up for tasks within the department.
Assists members and internal teams with member escalation and effective resolution to member requests.
Aid the department manager with hiring and interviewing potential team members.
Train, evaluate and develop the staff of the department to reach individual and department goals.
Ensure daily operations support the strategic goals as determined by management and the board of directors.
Review reports and system dashboards from internal and external systems to direct team activities.
Oversee loan sales pertaining to the consumer loan portfolio.
Communicate with vendors and partners effectively and as needed to resolve issues.
Perform employee evaluations, formulating and implementing corrective action as needed and setting goals to assist staff members in reaching their full potential.
Provide effective communications with staff regarding changes or updates to be implemented within the department.
Update department procedures as needed under the guidance of management.
Promote honest and open communication, trust, leadership, and performance within the department.
Adhere to all local, state, and federal laws/regulatory requirements as related to functional areas including the Patriot Act, Truth in Lending, Reg B, Reg Z, and Bank Secrecy Act.
Responsible for the maintenance and monitoring of loan servicing general ledger accounts including researching and clearing exceptions.