Team Leader, HR Operations

Domino's • Ann Arbor, MI

8h

About The Position

The Team Leader, HR Operations will be responsible for overseeing the day-to-day functions of the HR Operations team and ensuring that all HR processes and procedures are executed efficiently and accurately while providing feedback to the team.

Requirements

• Bachelor’s degree preferred
• Minimum 3-5 years experience with human resources and/or payroll
• 1-2 years experience with Case Management/Call Tracking Software
• 1-2 years experience with PeopleSoft HCM Database or equivalent
• Proficient in Microsoft Office products including Word, Excel, PowerPoint, and Visio
• Strong analytical mindset with an interest in improving HR operations through technology or process refinement
• Strong interpersonal skills, written and verbal communication, and a service mindset required
• Excellent customer service skills
• Excellent presentation skills
• Attention to detail

Responsibilities

• Manage HR Operations Team
• Lead the day-to-day operations of the HR Operations team to provide exceptional customer service Provide ongoing training opportunities for members of the team to ensure individual development goals are met
• Monitor workload across the HR Operations team and reassign where necessary to maintain efficiency
• Collaborate with department leadership on goal setting and career development for the team
• Provide feedback on team member contributions and identify areas of opportunities
• Serve as Tier 2 HR Operations escalation point for case resolution when necessary
• Recruit, hire, and lead the onboarding of new HR Operations team members
• Manage the company’s legal and federal compliance solutions
• Lead HR Operations Continuous Improvement Process
• Partner with HR Operations Specialist and HR Operations Associate to evaluate and modify current processes and procedures to increase HR Operations efficiency
• Partner with HR Operations Specialist and HR Operations Associate to develop procedures for new HR Operations processes and co-lead implementation
• Partner with HR Operations Specialist and HR Operations Associate to lead key HR Operations projects including HCM implementations/upgrades, year-end processing, etc.
• Analyze marketplace trends to identify opportunities for process improvements and consult with leadership to improve results
• Solicit feedback from HR Operations customers and foster an environment of continuous improvement
• HR Operations Case Management and Support
• Provide HR Operations support (data entry and case management) for all corporate and marketplace transactions when necessary
• Process sensitive corporate data entry
• Quality Assurance and Compliance
• Assess trends for Tier 0 (Self Service), Tier 1 (Triage, Routine Tasks, and Data Management), Tier 2 (Nuanced Tasks & Sensitive Data Changes), Tier 3 (Complex Tasks, and HRBP and COE escalation) support
• Develop and maintain all documentation and training for Tier 0, 1 and 2

What This Job Offers

• Job Type: Full-time
• Career Level: Manager