Team Leader & Events Coordinator

Chick-fil-A•Massillon, OH

84d•Onsite

About The Position

The FOH Shift Leader & Events Coordinator is a dual-role position responsible for leading front-of-house (FOH) operations during assigned shifts while also planning, coordinating, and executing events both in-restaurant and off-site. This role requires strong leadership, organizational skills, and attention to detail to ensure smooth FOH operations and successful events that enhance the restaurant's brand and guest experience.

Requirements

High school diploma or equivalent; Bachelor's degree in Hospitality, Communication, Business, or related field preferred.
2+ years of experience in restaurant operations, specifically in a FOH leadership role.
Proven track record of successfully planning and executing events.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Ability to work under pressure and meet tight deadlines.
Proficiency in event management software and Microsoft Office Suite.
Knowledge of food and beverage operations, including health and safety regulations.
Creative thinker with a passion for delivering exceptional customer experiences.
Team player with strong leadership and problem-solving skills.
Flexible schedule, including availability to work evenings, weekends, and holidays as needed.
Comfortable working in a fast-paced, high-pressure environment.
Ability to stand for extended periods and lift up to 30 pounds.
Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests
Reliable transportation
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility

Nice To Haves

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

Daily FOH Operations Management
Ensure smooth daily operations of all FOH activities during your assigned daypart.
Maintain the highest standards of food safety and cleanliness in compliance with health and safety regulations.
Guest Experience & Issue Resolution
Ensure all employees are utilizing Chick-fil-A hospitality principles with every guest interaction.
Monitor and meet or exceed all established FOH metrics, including speed of service, food quality, attentive/courteous service, guest experience, and cleanliness.
Checklists & Facility Maintenance
Complete all applicable checklists (opening, pre-close, transition, rotations, etc.).
Oversee daily deep clean checklists and ensure high-quality maintenance and cleanliness of facilities and equipment.
Team Coordination & Communication
Regularly coordinate with the Director team regarding monthly goals and personnel actions
Provide continuous coaching and training to all FOH team members
Event Planning
Plan, coordinate, and execute a variety of events, including in-restaurant promotions, private dining experiences, and off-site catering events.
Collaborate with the marketing team to develop event themes, menus, and promotional materials.
Manage event budgets, timelines, and logistics to ensure successful execution.
Vendor & Partner Coordination
Liaise with vendors, suppliers, and external partners to secure necessary resources for events (e.g., equipment, decorations, entertainment).
Negotiate contracts and manage relationships with external stakeholders.
On-Site Event Management
Oversee event setup, execution, and breakdown, ensuring all details are handled smoothly and according to plan.
Coordinate internally (Director Team and BOH) to ensure seamless food and beverage service during events.
Post-Event Evaluation
Conduct post-event evaluations to assess success, gather feedback, and identify areas for improvement.
Track event metrics (e.g., attendance, revenue, customer satisfaction) and report findings to management.