Team Leader Deliveries
About The Position
GENERAL STATEMENT OF DUTIES: Primary responsibility is to coordinate the successful delivery of merchandise through interaction with internal, external customers and contractors. Effectively perform job duties as assigned while maintaining the highest level of customer service. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Effectively resolve or escalate customer service issues and requests to management. Perform any other duties as directed by management. EXAMPLES OF WORK PERFORMED: Assign daily tasks to staff; prepare delivery tickets; If any ticket has a credit hold, get with the manager to care of the balance. Dispatch with drivers and invoice tickets as stops are called in. Launch pick lists for warehouse. Oversee Delivery Processing staff when Dept. Manager is not present; other duties as requested by management. EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; operate computer equipment and programs; ability to communicate effectively with team members; positive attitude when working with customers; knowledge of employment and safety procedures. PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion. Heavy Work: Lifting up to 20 lbs occasionally. Work Environment: Indoor climate controlled environment. Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
Requirements
- Ability to repetitively use arms, hands and fingers
- Operate computer equipment and programs
- Ability to communicate effectively with team members
- Positive attitude when working with customers
- Knowledge of employment and safety procedures
Responsibilities
- Coordinate the successful delivery of merchandise through interaction with internal, external customers and contractors.
- Effectively perform job duties as assigned while maintaining the highest level of customer service.
- Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches.
- Effectively resolve or escalate customer service issues and requests to management.
- Assign daily tasks to staff
- Prepare delivery tickets
- Dispatch with drivers and invoice tickets as stops are called in.
- Launch pick lists for warehouse.
- Oversee Delivery Processing staff when Dept. Manager is not present
- Perform any other duties as directed by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
