Team Leader, Business Systems (Fulfillment)

Blue Cross and Blue Shield of North Carolina

12d

About The Position

The Team Leader, Business Systems (Fulfillment) is a hands‑on people leader who drives the stability, performance, and continuous improvement of fulfillment systems that support critical business operations. In this role, you’ll lead a team responsible for production support and issue resolution, ensuring systems run smoothly and business needs are met with speed and accuracy. You’ll collaborate closely with business partners, technology teams, and leadership to implement system enhancements, improve processes, and re‑engineer workflows that enhance efficiency and scalability. This role is ideal for a leader who enjoys mentoring teams, solving complex problems, and making a visible impact on how fulfillment operations perform today—and evolve for the future.

Requirements

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.
• Project management Experience
• Organizational Skills
• Critical Thinking Skills
• Plan Benefit Expertise

Nice To Haves

• Experience with Jira
• Testing/Defect
• Benefit language a plus

Responsibilities

• Supervises a team responsible for business systems analysis, problem resolution and the support of business initiatives and system enhancements to ensure appropriate technology solutions for the business area.
• Acts as a liaison between the business area, Information Technology (IT) and print vendors to ensure the understanding of business problems in order to reach the ultimate technical solution that meets business needs.
• Ensures Standard and Custom, Commercial Contracts and Benefit Booklets are implemented timely and accurately.
• Ensures planning and staffing of resources are adequately aligned to address business initiatives; recommends improvements; provides business process knowledge and/or subject matter expertise for addressing business area technology decisions.
• Responsible for developing tools and techniques to optimize performance and ensuring that the staff utilizes best practices for support processes and procedures.
• Networks and collaborates effectively with user workgroups and cross‑functional system area support teams that include multiple IT teams and/or vendors to ensure efficiency and productivity of systems used and to effectively manage optimization.
• Ensures validation of IT and/or vendor provided technical solutions and/or identifies alternatives to solve business problems.
• Seeks opportunities to enhance systems, services, and products

Benefits

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution
• Based on annual corporate goal achievement and individual performance.
• $83,800.00 - $152,200.00

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level