Team Leader Back of House

Chick-fil-A•Evansville, IN

43d•Onsite

About The Position

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Requirements

Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests
Reliable transportation
Ability to work in a fast-paced environment
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Ability to manage Team Member behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility

Nice To Haves

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

Leads and oversees the coordination of all aspects of Back of House operations
Drives financial performance and provides feedback to leadership; suggests operational actions required to achieve financial targets
Effective communication of vision, weekly events and key elements of business plan
Reviews monthly Incremental Profit Opportunity and works with leadership team to improve where needed
Works in conjunction with the Back of House Director to maintain and reach monthly Food Cost and Paper Cost goals
Oversees and empowers the Back of House leadership team to create systems for sales growth, order accuracy, staff development and equipment maintenance
Oversees inventory management and month end processes
Actively creates systems which create REMARKable guest experience in and out of the restaurant
Institutes and implements exceptional operational systems and processes
Able to develop individual team members through training plans, one on one coaching, large scale group training, and disciplinary measures.
Able to create and execute leadership meetings and agendas.