Team Leader, Agent Contracting & Licensing

Guardian Life • Bethlehem, PA

267d • $67,450 - $110,815 • Remote

About The Position

Do you want to be part of a collaborative leadership team? Do you think big and grow, accelerate impact, and lead change? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? Are you skilled to a consumer-centric mindset? If so, then you may be a great fit for this Team Leader position accountable for one of our CARE Teams in Agent Contracting & Licensing. As a Team Leader, you'll ensure the team delivers on our goal to show genuine care for our consumers through the work that we do. Your team is highly motivated and empowered to take ownership and accountability for each consumer interaction by proactively seeking to understand the individuals behind the work, keep consumers informed during every step of their request, demonstrate genuine care, and actively engage with consumer to create meaningful and unexpected experiences. The ideal candidate will be well organized and experienced in leading others, driving positive change, enjoying team collaboration, and being hands-on with leadership and data, possess exceptional communication skills, hold an innovative and proactive mind, and understand what it takes to drive a consumer-centric operation. The candidate will also have experience with the required licensing for insurance producers. The incumbent must build relationships with IM Operations leadership and cross-functional business partners across Guardian. Forging these relationships will make it easier to stay on top of the consumer experience.

Requirements

• Leadership experience or participation in a leadership program.
• Experience in insurance operations, preferred.
• Proficient in insurance licensing and state appointments and FINRA registration requirements.
• A BA/BS degree or equivalent industry experience is preferred.
• Strong collaboration with colleagues at all levels of the organization.
• Exceptional and proactive communication skills.
• Superior organizational skills and attention to detail.
• Ability to identify patterns and trends and drive proactive solutions.
• Strong proficiency in Outlook, Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Ensure the team delivers on the goal to show genuine care for consumers.
• Motivate and empower teams to take ownership and accountability for the consumer experience.
• Control field escalations and utilize resources to solve problems quickly.
• Provide focused, constructive, honest updates and feedback.
• Deliver results aligned with business priorities and goals.
• Support the team's work as necessary.
• Focus on staff development and success, leveraging talent to delegate and co-create meaningful development plans.
• Understand operational and consumer service metrics and controls.

Benefits

• Support and flexibility to achieve professional and personal goals.
• Skill-building and leadership development opportunities.
• Philanthropic opportunities.
• Contemporary, supportive, flexible, and inclusive benefits and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree