Team Leader - ($20 - $22 hour) Emerald Isle/Pine Knoll Shores, NC

Towne Park • Emerald Isle, NC

303d • $20 - $22

About The Position

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

Requirements

• HS/GED Diploma.
• A valid driver's license and clean driving record.
• Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen.
• One to two (1-2) years of related experience and/or training; OR equivalent combination of education and/or experience.
• Knowledge of GSA procedures.
• Must be able to drive manual transmission.
• Ability to effectively plan, set priorities, and manage several projects simultaneously while working under pressure to meet deadlines.
• Demonstrated work ethic, drive, energy, and persistence to achieve goals.
• Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations.
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications.
• Written and verbal communication skills to effectively address all levels within the organization.
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications.
• Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails.

Nice To Haves

• Bachelor's degree from a four-year college or university.

Responsibilities

• Ensures that the guest/patient service experience is delivered consistently on all shifts.
• Regularly performs guest/patient service duties.
• Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate.
• Understands the client's service standards and effectively integrates Towne Park's standards to complement them.
• Maintains accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations.
• Maintains a detailed knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.
• Effectively participates in 'The Show' and delivers 'Aggressive Hospitality' to guest/patients.
• Addresses guest/patients using the appropriate greeting for the site.
• Checks in arriving guest/patients and explains vehicle parking and retrieval procedures.
• Runs at top speed to park and retrieve vehicles while driving slowly and cautiously.
• Conducts an effective room presentation when providing bell services for hotel guests.
• Assists with the delivery and pick up of items to guest/patient rooms.
• Is engaged in the hiring processes to ensure the best people are selected for the location.
• Fosters an environment that retains talented associates.
• Recognizes great performance and provides opportunities for top performers to learn and grow.
• Develops cohesive working relationships with the clients' staff members.
• Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company's 401k retirement savings plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED