Team Lead

Monos • Chicago, IL

12d • $20 - $22 • Onsite

About The Position

As a Team Lead for the Retail Experience team, you will have a fulfilling career upholding standards of Guest experience & operational excellence.

Requirements

• 2-4 years experience in retail or hospitality
• Strong leadership skills with the ability to act as an inspirational and motivating leader
• Outstanding customer service skills
• Inventory management and merchandising experience
• Exceptional communication skills to be able to communicate effectively with store team and customers
• Outstanding customer service skills
• Ability to problem solve and work well under pressure
• Must be able to work flexible hours including early evenings and weekends
• Able to lift and carry 25-30lbs

Nice To Haves

• Experience using Shopify is an asset but not required

Responsibilities

• Champion Monos’ vision of redefining retail by infusing hospitality into every aspect of the customer journey. Ensure that stores are more than just places to shop—they should feel like welcoming, thoughtfully curated experiences that leave a lasting impression on every guest.
• Lead by example in delivering an exceptional Guest experience by providing personalized service, addressing Guest inquiries and concerns with professionalism, and maintaining a welcoming, educational, and pressure-free store environment.
• Support store leadership in overseeing daily store operations, including opening and closing procedures, POS system usage, reconciliation of cash/receipts, product receiving, restocking, and visual merchandising execution.
• Train, coach, and mentor retail Hosts to strengthen product knowledge, selling skills, and Guest interaction techniques; support onboarding of new team members in alignment with company standards.
• Monitor and maintain store presentation standards, ensuring that product displays are organized, signage is accurate, and the store is clean and compliant with safety protocols.
• Assist in executing operational and administrative tasks, such as inventory counts, supply restocking, back-of-house organization, and incident reporting as directed by Store Management.
• Act as point of contact in the absence of the Store Manager or Assistant Store Manager, making informed decisions related to Guest experience, team coordination, and basic operational problem-solving.
• Model and promote a positive, inclusive work environment, fostering strong team collaboration, constructive feedback, and alignment with Monos’ hospitality-focused values.
• Comply with all company policies and procedures, including those related to workplace conduct, safety, loss prevention, scheduling, and timekeeping.
• May be offered the opportunity to travel on occasion to support new store openings, seasonal activations, or training initiatives, as determined by business needs and performance.
• Perform other duties as assigned by store leadership to support retail and business objectives.

Benefits

• Rocketing growth – yours and ours. At Monos, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within.
• Outstanding culture - entrepreneurial, fun and leads with empathy
• Company discount on Monos luggage for yourself and friends/family
• Competitive salary
• Bonus Program
• Health and dental benefits (for eligible full-time positions only)
• Paid vacation time off (for eligible full-time positions only)

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed