Part Time Team Lead

Sky Zone • Bradenton, FL

3h • $16 • Onsite

About The Position

Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You’ll rotate through key operational areas – Sales & Service, Parties & Events, and Food & Beverage/Facilities – gaining real responsibility, leadership experience, and the skills to run a shift like a pro. No need to be a fully developed manager just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on-site, we’ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.

Requirements

• You must be at least 18 years of age or older.
• Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.
• Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.
• Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.
• Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.
• A hands-on, team-first mindset, you’re quick jump in where needed and support others without being asked.
• A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.
• Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.
• Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
• Enforce all safety policies and complete incident reports when necessary.
• Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
• Maintain cleanliness and operational readiness of the park throughout the shift.
• Drive front desk performance and membership sales while delivering service excellence.
• Lead guest interactions with a focus on Sky Zone’s “WOW” service standards.
• Coach team members to maximize conversions and deliver consistent guest satisfaction.
• Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.
• Manage scheduling, staffing, and upsell opportunities for all party and event programs.
• Ensure operational consistency and guest delight from booking to event completion.
• Manage inventory and ordering of all cafe items.
• Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.
• Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.
• Lead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel.
• Available primarily on weekends to help drive service and engagement.
• Rotates as needed to cover breaks and time off for other Leads.

Benefits

• Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching.
• Eligibility for 401k is based on age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed