Team Lead

Topgolf • Jacksonville, FL

30d

About The Position

Are you ready to step up, lead loud, and swing big ? Topgolf is looking for a Team Lead with a passion for people, performance, and pure energy! If you love creating unforgettable guest experiences, thrive in a high-vibe, fast-paced environment, and want to lead an all-star crew, this is your shot! 🏌️ ‍ ♀️ A s a Topgolf Team Lead, you're the go-to person on the floor. You’ll bring the hype, keep the team on point, and make sure our guests are having a blast—every single visit. Your day-to-day: 🚀 Lead and inspire your team of Bay Hosts, Support Associates, and Guest Services pros 🎯 Keep the energy up and service levels sky-high during peak times 🧠 Train, coach, and support team members so they shine like pros 💬 Jump in to resolve guest concerns with confidence and care 📈 Work with management to hit team goals and keep operations smooth 💥

Requirements

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availabilit to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs

Nice To Haves

• Previous leadership experience (hospitality, retail, or service = major plus!)
• A natural motivator and people-person with a can-do attitude
• Strong communicator who thrives in a team setting
• Able to multitask like a boss in a high-energy, loud, and fun environment
• Willing to work evenings, weekends, and holidays—because that’s when the magic happens!

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Benefits

• Competitive pay
• Discounts on food, drinks, and Topgolf play
• Career growth & training with one of the fastest-growing entertainment brands
• Fun team culture with contests, outings, and high-fives all around
• Health & wellness benefits for full-time team members
• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees