Team Lead

This Is It! BBQ and Seafood•Belvedere Park, GA

13d

About The Position

Summary/Objective Provide excellent operational support and management to fellow co-workers. Support managers by training SOP, supervising tasks, monitoring performance, ensuring adherence to company policies, and delegating work. Expected to lead by example by providing exemplary service to customers and examples to peers. Essential Functions Primary accountability is in maintaining high standards among the staff and ensuring a memorably good experience for customers. Assists with monitoring standards for restaurant including but not limited to personnel administration, performance, employee morale, promotion of sales and service to patrons. Monitors and maintains store cleanliness and overall condition of restaurant, public areas, and outside grounds; ensures that deficiencies are rectified. Maintains visibility and accessibility to patrons, staff, and vendors; maintains effective communication with all staff to ensure restaurant is performing at established standards. Maintains a positive work atmosphere by focusing on team morale. Ensures that patrons' needs are fulfilled, and their dining experience is as pleasurable as possible; responds to guest feedback, including complaints/problems. Possesses and maintains thorough knowledge of all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices. Prepares accurate and timely reports as required (Quality Control Program) Responsible for ensuring proper closing procedures are followed to include ensuring location is clean and alarm set. Responsible for ensuring all balance sheets are properly filled out and contain required signatures. Assists staff with job functions as needed to ensure optimum service to all guests. Assists with training, supervising, motivating, and developing restaurant staff; manages schedules and workflow. Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions. Performs other duties as assigned.

Requirements

High School Diploma
TIIBBQ FOH and/or BOH certified.
Knowledge of food safety
Reliable Transportation
Computer Skills

Nice To Haves

Three years of restaurant experience to include managing shifts without supervision.
SERV Safe Certification
Bilingual - Spanish

Responsibilities

Maintaining high standards among the staff
Ensuring a memorably good experience for customers
Assists with monitoring standards for restaurant including but not limited to personnel administration, performance, employee morale, promotion of sales and service to patrons.
Monitors and maintains store cleanliness and overall condition of restaurant, public areas, and outside grounds; ensures that deficiencies are rectified.
Maintains visibility and accessibility to patrons, staff, and vendors; maintains effective communication with all staff to ensure restaurant is performing at established standards.
Maintains a positive work atmosphere by focusing on team morale.
Ensures that patrons' needs are fulfilled, and their dining experience is as pleasurable as possible; responds to guest feedback, including complaints/problems.
Possesses and maintains thorough knowledge of all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices.
Prepares accurate and timely reports as required (Quality Control Program)
Responsible for ensuring proper closing procedures are followed to include ensuring location is clean and alarm set.
Responsible for ensuring all balance sheets are properly filled out and contain required signatures.
Assists staff with job functions as needed to ensure optimum service to all guests.
Assists with training, supervising, motivating, and developing restaurant staff; manages schedules and workflow.
Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
Performs other duties as assigned.