A team lead is responsible for the overall shift operations, sales performance, and execution of brand excellence in a store. Team leads typically supervise a staff of 1 to 8 team members and carry out management responsibilities consistent with company policies, procedures and operational requirements. Essential Job Functions; include but not limited to: Lead and manage shifts Deploy team members as required to meet business demands and make necessary staffing decisions Guest service Communicates clearly, concisely and accurately in order to ensure effective shift operations Execute company’s guest service standards Knowledge of product and brands and able to clearly communicate them to guests or team members Coach, counsel, and direct team members. Lead team in execution of company standards Train new team members as required and provide input to general manager and assistant general manager on team members performance issues Evaluate staffing and food pars to ensure proper financial accountability during each shift Hand off shift to next manager in charge or ensure the store is closed properly for next day’s opening manager/team Open and/or close store as required. Perform all safety and security tasks, i.e. alarms, two-person rule, as required to open and close the store. Observe the five-minute rule of opening the store five minutes early and closing the store five minutes late. Perform all tasks related to operational standards. Effectively completes tasks act as a role model at each station in the store Administrative functions. Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops Conduct inventories and process orders as required Able to understand and comply with all safety regulations and rules Any other job duties assigned
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Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED