Team Lead

University of Ottawa-posted 1 day ago

Part-time • Entry Level

Onsite • Lexington, MA

5,001-10,000 employees

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This is a live-in position and requires the individual to be on campus to attend on-site training, meetings and provide in-person support to students living in a University Residence environment. All live-in members of the Residence Life team are leaders in their communities, maintain an important presence in residence, and are available to support and engage with students in residence at all hours of the day. Therefore, individuals should have strong organizational, interpersonal, and problem-solving skills, as well as integrity and flexibility. The role of a Team Lead (TL) is to create the best student experience for members of the University of Ottawa community living in Residence. This is completed through various strategies to build community and uphold safety in residence. TLs lead teams of Community Advisors (CA) and CAs in a Living Learning Community (LLC), where applicable. Any further mention of “CAs” in this job description should be understood to include CAs and LLC-CAs unless otherwise specified. TLs support their team of CAs through mentoring, coordination, and as a resource to support as needed. Duties include supporting their team with challenging student cases, providing mentoring around aspects of their role and responsibilities, managing the schedule for coverage and time off, being a resource for and coordinator of the team’s programming requirements, and being available to help when circumstances require more support. A TL is an individual who is well equipped to create a safe community in which residents of all origins and orientations may thrive while they embark on their academic and personal development. TLs support the wellness and safety of students with regular rounds, conflict resolution, report facilities-related issues, and emergency management with the support of a peer-team and Lead Coordinators, Residence Life. They may respond to highly sensitive situations therefore, a respect for confidentiality and good stress management skills are essential. As a unionized position, all TLs are expected to be familiar with their Collective Agreement (CUPE-2626-03).

Create the best student experience for members of the University of Ottawa community living in Residence.
Build community and uphold safety in residence.
Lead teams of Community Advisors (CA) and CAs in a Living Learning Community (LLC), where applicable.
Support their team of CAs through mentoring, coordination, and as a resource to support as needed.
Support their team with challenging student cases
Provide mentoring around aspects of their role and responsibilities
Manage the schedule for coverage and time off
Be a resource for and coordinator of the team’s programming requirements
Be available to help when circumstances require more support
Create a safe community in which residents of all origins and orientations may thrive while they embark on their academic and personal development.
Support the wellness and safety of students with regular rounds, conflict resolution, report facilities-related issues, and emergency management with the support of a peer-team and Lead Coordinators, Residence Life.
Facilitate mediations when necessary.
Support CAs in their efforts to support community members in completing Roommate Agreements with help from tools like the Shared Living Guide.
Assist in peer and professional staff led events, projects, and initiatives in residence.
Contribute to efforts for campus-wide knowledge sharing.
Contribute to Residence Life Education, Training, and Hiring projects.
Support communities of residents and fulfill tasks related to the CA role to respond to operational needs as necessary.
Prepare their communities to welcome residents at the start of each semester to provide information and contribute to the sense of community and belonging within their residence building.
Update the passive programming board in their designated community informed by observed trends and reflecting the learning outcomes of the residence curriculum.
Review and offer feedback relating to the community events the CAs on their team are planning.
Organize and facilitate/host a community event (“building-wide event”) for their designated residence (large sized group).
Coordinate the schedule of the CA team for building-wide events.
Regularly organize and lead events and programming targeting other members of the Residence Life student staff team each semester.
Support alternative programming initiatives, each informed by a harm reduction approach, during key periods of the year to meet the needs of the service and community living in residence.
Support students with conduct and care peer conversations and follow-up in residence as informed by their training.
Support the CAs in their residence who require assistance in managing conduct or care situations or will escalate to their supervisor as needed.
Use the software system eRezLife to document significant observations, interactions with residents, community development efforts, duty shifts (as needed), and all other required reports.
Monitor their work email inbox (Outlook) and messages (MS Teams) regularly to correspond with residents, the Residence Life Team, and the administrative staff in a timely manner (unless on official time off).
Manage any work-related social media accounts (e.g., community Facebook or Instagram pages) on a regular basis (unless on official time off).
Participate in Performance Appraisal processes.
Report the hours of work completed each week through the designated reporting form.
Regularly monitor their designated poster mailbox to ensure that posters (informational or other) are promptly distributed and displayed throughout the residence community.
Attend and actively participate in all meetings deemed necessary for their role with Residence Life.
Assist with ensuring safety and wellbeing in the residence community through various strategies led by principles of harm reduction and informed by residence policies.
Complete regular rounds as required (“duty shifts”) of residence and conduct inspections by monitoring common areas (e.g., kitchens, washrooms, lounges, etc.) and reporting any issues via the appropriate platforms.
Coordinate the monthly duty schedule for their team while ensuring an equitable distribution of shifts, respect of various academic schedules and official time off periods, as well as maintaining the necessary coverage to respond to the operational needs of the building.
Perform scheduled rounds while interacting with residents, completing any necessary interventions or follow-up, inspecting community spaces in their designated areas for issues (i.e., safety and wellbeing concerns, presence of physically or psychologically harmful situations), as well as monitoring the shared duty phone (when applicable).
Respond to needs for support (e.g., mental health interventions, door unlockings, roommate conflicts, etc.) and to complete any resulting documentation or reports.

Previous experience in a student staff position with Residence Life and obtained a positive recommendation from a supervising Lead Coordinator, Residence Life.
Maintain a full-time student status at the University of Ottawa at the time of application and throughout the employment contract period.
Obtain and maintain a minimum 5.0 CGPA at the University of Ottawa.
All members of the Residence Life team are required to meet a high level of bilingualism (English, French) in order to best support students living in residence and studying in either of the University’s official languages.
Maintain a good standing at the University of Ottawa and in residence (where applicable).
Valid Standard First Aid and CPR-C/AED Certification delivered by a recognized certification body in Canada and approved by WSIB in Ontario. Certification is to be valid throughout the employment contract period, recertification within this period is permitted.
Results of a Vulnerable Sector Criminal Background Check completed within the 2 years before the start of the employment contract period.
Skilled in the use of all Microsoft Office software and other communication platforms.
Demonstrated competencies in leading and mentoring peers
Excellent interpersonal and communications skills to connect with others on a peer-to-peer level
Excellent problem solving and decision-making skills
Ability to manage time effectively and meet deadlines
Ability to collaborate with others as well as work independently
Ability to facilitate large- and small-scale events and meetings
Creativity and initiative for community events and programming
Understand the importance of documentation in their role
Strong organizational abilities and attention to detail
High tolerance for stress and ability to self-regulate
Capacity to assist in managing crisis situations of a physical, emotional, academic, and environmental nature
Ability to self-evaluate and be receptive to feedback
Excellent communications skills with supervisors related to deadlines, issues arising, urgent matters

Familiarity with Residence Life’s leading principles, concepts, and approaches like harm reduction, JEDI (justice, equity, diversity, and inclusion), stepped care model, etc.
Skilled in objective documentation and reporting
Knowledge of the University of Ottawa campus and surrounding vicinity
Knowledge of the Residence Agreement, Code of Conduct and Disciplinary Procedure as well as other University of Ottawa policies
Knowledge of the University of Ottawa Residence Curriculum

a room in residence as a taxable benefit

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