Team Lead (Store Supervisor)

Activate Games•Taylorsville (Salt Lake City), UT

21h•Onsite

About The Position

Activate is redefining how the world plays. We are a global tech company known for creating first of its kind full-scale interactive active gaming facility. We’re growing at a fast pace and leveling up the future of entertainment by fusing technology with physical activity to deliver an immersive, hands-on gaming experience. The Team Lead at Activate is the on shift captain, working closely with the Store Leader to keep the store operations running smoothly. You’re the go to guide for both customers and staff, making sure every player has an amazing experience and team feels supported and ready to shine. You set the tone each shift, leading by example with a can-do attitude, boundless energy, and a keen eye for details that turn good moments into epic ones. When the action ramps up, you’re the calm, confident spark that keeps the team in sync, motivated, and winning together. This job posting is for an existing vacancy. This is a full-time, permanent position at our brand new store in Salt Lake City (Taylorsville) located at 5564 S Redwood Rd, Taylorsville, UT 84123.

Requirements

1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred
Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset
Proficient in the use of hand and power tools
Proficiency in Microsoft Office and related software is an asset
Successful completion of a criminal record check is a condition of employment for this position.
Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
Must be comfortable working in an environment with bright flashing lights, loud music, and fog
Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)
Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols

Responsibilities

Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
Assist customer at check-in, completing daily cash out sheets accurately, creating and receiving invoices, taking payments, and perform overrides at check-in
Resolve customer complaints and escalate to the Store Leader as required
Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
Aware of all Activate Programs, ensure they are applied in compliance with company standards
Train new employees, lead with knowledge, maintaining a key focus on customer success
Coach and foster relationships with incoming potential customers, existing employees and management
Oversee staff and delegate tasks, supporting them throughout the scheduled shift
Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values
Understand and assess maintenance requirements related to inventory management and componentry
Maintain the rooms by delegating cleaning, painting, and any required maintenance
Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities