O&O Park Team Lead

Sky Zone•Rancho Cucamonga, CA

1d•Onsite

About The Position

At Sky Zone, the mission is to enrich lives through the power of boundless play. As a leader in active indoor entertainment, Sky Zone hosts unforgettable birthdays, team events, and school parties. Backed by CircusTrix, the company is recognized as a top franchise and growth brand, continuously innovating in the industry. The culture is shaped by core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. The Team Lead is a hands-on, early-leadership role designed for high-potential individuals ready to step up. This role involves rotating through key operational areas such as Sales & Service, Parties & Events, and Food & Beverage/Facilities, gaining real responsibility, leadership experience, and the skills to run a shift. Team Leads are expected to be dependable, driven, and ready to learn, stepping in as Manager on Duty (MOD) when senior leaders are not on-site to ensure the park runs smoothly. This role is crucial for developing future leaders, fostering a positive park culture through energy, integrity, and care, and supporting real-time park operations. It emphasizes growth, continuous improvement, and leading with trust, offering an opportunity to make an impact and develop leadership skills.

Requirements

Must be at least 18 years of age or older.
Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.
Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.
Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.
A hands-on, team-first mindset, you’re quick jump in where needed and support others without being asked.
A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example.
Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.
Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.

Responsibilities

Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
Enforce all safety policies and complete incident reports when necessary.
Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
Maintain cleanliness and operational readiness of the park throughout the shift.
Drive front desk performance and membership sales while delivering service excellence.
Lead guest interactions with a focus on Sky Zone’s “WOW” service standards.
Coach team members to maximize conversions and deliver consistent guest satisfaction.
Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.
Manage scheduling, staffing, and upsell opportunities for all party and event programs.
Ensure operational consistency and guest delight from booking to event completion.
Manage inventory and ordering of all cafe items.
Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.
Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.
Lead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel.