Team Lead

Qdoba•Overland Park, KS

28d

About The Position

Come join our growing team at QDOBA Mexican Eats! If you like working with a fun team, love our queso, have a great personality, and enjoy interacting with customers, then come and talk to us about joining the QDOBA family! QDOBA is now hiring energetic, hospitality-oriented individuals! POSITION SUMMARY: The Shift Lead is responsible for executing restaurant operations, in conjunction with the General Manager. The Shift Lead follows standard operational procedures for living the Brand Values and helping the brand thrive. Focus is on influencing guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements. The Shift Lead will help to support the company by maintaining an outstanding work environment through positive attitude, hospitality to guests and teammates, and excellent operational performance.

Requirements

High school diploma or equivalent required. Age requirements may apply in order to remain in compliance with State and Federal laws.
6+ months of restaurant operations experience.
Must complete Shift Lead training classes, and in certain states, must be ServSafe certified.
Ability to communicate in English is required. Spanish comprehension is helpful.
Fundamental reading, writing, math and computer/POS skills are required.
Must have access to adequate transportation.
May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds.
May be required to operate/access equipment at standard heights while walking or standing during entire shift.
Must be willing to work a variety of shifts, sometimes exceeding eight hours, based on operating hours.
Must be able to work weekends and holidays.

Nice To Haves

Spanish comprehension is helpful.

Responsibilities

Maintain brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
Treat all team members with respect and dignity.
Follow company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance.
Encourage restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience.
Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth.
Review, practice, and modify as needed to continuously improve the guest experience.
Support General Manager to identify and train internal candidates for Shift Lead positions.
Assist in the training, of employees and ensures operations are executed per company operational standards.
Interact with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery. Promptly escalate concerns to the General Manager.
Assist the General Manager in using management information tools to analyze restaurant operational and financial performance.
Help identify trends and assist actions for improvement.
Monitor costs and adherence to budget and restaurant goals.
Comply with all State and Federal labor laws and regulations.