Team Lead
About The Position
Team Lead As our participant numbers grow, so does the need for our Leadership Team to grow! Cor-Vanama Solutions/Consumer Directions Inc. provides the payroll and administrative support to individuals who are part of various Minnesota Department of Human Services programs with the goal of the participant remaining in their home with the paid assistance of their family members and friends. Our passion is to help families navigate their journey through self-directed services. This full-time, in-office role requires someone who is a leader, detail-oriented, positive, and able to adapt to new situations each day. It is a rewarding career with a growing, strengths-based company in St. Joseph, MN. If you enjoy leading and developing people, making a difference, expanding your own professional development and working in a fast-paced environment, this role is for you. We are looking for a collaborative, results-driven Team Lead to oversee daily operations. This role requires strong leadership, a focus on operational excellence, and a passion for improving people and processes. The ideal candidate uses metrics to drive performance and keeps the team aligned and working toward shared goals.
Requirements
- Supervisory experience
- Strong coaching, communication, and collaboration skills
- High level of organization, initiative, and problem-solving ability
- Excellent customer service and conflict resolution skills
- Passion for developing people
- Compassion for our families and staff
- Curiosity and eagerness to learn
- Ability to work independently and collaborate with a team
- Ability to think outside the box and problem-solve
- Ability to adapt in a fast-changing environment
- Ability to remain calm under pressure
- High School Diploma
- Upon hire, all candidates must pass a state-run background check and complete fingerprinting.
- Upon hire, candidates will be subject to a driving record check and must possess a valid driver's license.
Nice To Haves
- Accounting experience is beneficial
- Preferred: Bookkeeping, MS Excel proficiency, and some accounting experience.
Responsibilities
- Lead, Develop & Coach Self and Others
- Provide clear direction, mentorship, and performance feedback to team members
- Foster a culture of accountability, engagement, and continuous improvement
- Invest in personal professional growth and model leadership best practices
- Collaboratively Manage Day-to-Day FMS Operations
- Oversee daily workflow, resource allocation, and issue resolution
- Partner with cross-functional teams to ensure smooth operations
- Act as a point of escalation and problem-solve in real time
- Onboarding and Ongoing Training & Alignment
- Lead onboarding and training for new team members
- Facilitate ongoing training to ensure consistency and competency
- Align team processes with organizational goals and compliance standards
- Drive Results Using KPI Dashboard Metrics
- Monitor team performance via dashboards and key metrics
- Identify trends, gaps, and opportunities for increased efficiency
- Implement action plans to exceed performance targets
- SOP Management & Improvement
- Maintain and update Standard Operating Procedures (SOPs)
- Identify process inefficiencies and implement improvements
- Ensure consistent application of procedures across the team
Benefits
- 14 Paid Holidays
- Medical Insurance with Company Shared Deductible Contribution into an HSA
- Dental Insurance
- Short-term disability
- Long-term disability
- Life Insurance
- 401K
- Progressive Paid Time Off
- Flexible start time
- Flex Spending Account for Medical and Dependent Care
- Employee Saving Account
- Paid company outings
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
