Team Lead

Rockys Ace Hardware•Pembroke, MA

22h•Onsite

About The Position

The Team Lead is instrumental in the operations of the store and plays a key role in the absence of the Store Manager and Assistant Manager. Team Leads are responsible for ensuring the highest standards of Helpful customer service and directing projects and responsibilities delegated by the Store Manager.

Requirements

Ability to open and close the store
Knowledge of safety and security procedures
Ability to oversee tasks assigned to a store team
Ability to assist in training store team for optimum performance and customer service
Ability to assist in inventory maintenance and general housekeeping
Ability to oversee receiving of merchandise, processing shipments, and store stocking
Ability to manage cash & receivables in accordance with company procedures
Ability to work with management team to achieve established sales and productivity goals
Ability to assist in maintaining the good working condition of store equipment and fixtures
Ability to work with management to develop and execute ideas and activities to increase store traffic
Ability to ensure proper merchandising and maintenance of end-caps, cross merchandising, and feature displays
Ability to provide amazing customer service
Ability to resolve customer complaints in a timely, courteous, and discreet manner
Ability to authorize acceptance of checks consistent with company policy
Ability to process weekly hot sheets and price adjustments, ensuring store bin tagging is completed in a timely manner
Ability to attend mandatory monthly store meetings

Responsibilities

Open and close the store in the absence of the Store Manager and Assistant Manager
Safety and security, as assigned
Oversee the tasks assigned to store team
Assist in the training of store team to ensure optimum performance and customer service
Oversee store team in the absence of the store manager to ensure optimum performance and customer service
Assist in inventory maintenance; general housekeeping
Oversee receiving of merchandise, processing shipments and/or store stocking as well as management of cash & receivables in accordance with company procedures as assigned or in the absence of management
Work with management team to achieve established sales and productivity goals
Assist in maintaining the good working condition of store equipment and fixtures
Work with management to develop and execute ideas and activities to increase store traffic
Ensure that end-caps, cross merchandising, and feature displays are properly merchandised and maintained
Set the example and consistently execute the highest standards relative to providing amazing customer service to all Rocky’s customers
Resolve customer complaints in a manner that is timely, courteous and discreet
Authorize acceptance of checks, etc, in a manner that is consistent with company policy
Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.