Team Lead (Store Supervisor)

Activate Games•Orlando, FL

34d•Onsite

About The Position

Activate is a technology company building interactive gaming facilities across Canada and the US. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with the addition of a Team Lead in Orlando on 9101 International Drive. To learn more about us, click here and follow us on Instagram and Facebook @activategames. The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviors around attendance, attitude, and attention to detail. This is a full-time permanent position.

Requirements

1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred
Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 a.m. and ending at 1 a.m. is required)
Successful completion of a criminal record check is a condition of employment for this position.

Nice To Haves

Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset
Proficient in the use of hand and power tools
Proficiency in Microsoft Office and related software is an asset

Responsibilities

Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
Assist customer at check-in, completing daily cash out sheets accurately, creating and receiving invoices, taking payments, and perform overrides at check-in
Resolve customer complaints and escalate to the Store Leader as required
Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
Aware of all Activate Programs, ensure they are applied in compliance with company standards
Train new employees, lead with knowledge, maintaining a key focus on customer success
Coach and foster relationships with incoming potential customers, existing employees and management
Oversee staff and delegate tasks, supporting them throughout the scheduled shift
Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values
Understand and assess maintenance requirements related to inventory management and componentry
Maintain the rooms by delegating cleaning, painting, and any required maintenance
Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities