Team Lead

Rack Room Shoes • Hiram, GA

388d

About The Position

The Team Lead at Rack Room Shoes is responsible for supervising and managing day-to-day store operations, ensuring compliance with company policies and procedures. This role involves providing leadership and training to store staff, managing customer service issues, and maintaining a high standard of store operations. The Team Lead acts as a key figure in achieving sales and operational objectives, stepping in for the Store Manager and Assistant Manager when necessary.

Requirements

• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Ability to conduct an approved background check.

Responsibilities

• Assist in supervising and managing all day-to-day store operations.
• Ensure 100% compliance with all established company policies and procedures.
• Provide leadership, guidance, and training to store staff.
• Assume full responsibility for store operations in the absence of the Store Manager and Assistant Manager.
• Strive to meet and exceed established sales, service, and operational objectives.
• Create and maintain an excellent customer shopping experience.
• Manage customer issues with urgency and satisfaction.
• Conduct all POS terminal transactions in accordance with policy and procedure.
• Oversee inventory control responsibilities including shipping and receiving, price management, and conducting physical inventory.
• Manage sales floor merchandising and visual presentation according to company standards.
• Control payroll responsibilities including scheduling and budget compliance.
• Train and develop direct reports, reinforcing customer service standards.
• Adhere to loss prevention policies to protect company assets.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees