Team Lead

Planet Fitness - PF Baseline Fitness-posted 3 months ago

Full-time • Entry Level

Lafayette, LA

1,001-5,000 employees

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The Team Lead is responsible for assisting in the oversight of gym operations to ensure a positive member experience. This role involves training and developing staff, overseeing member service, and ensuring adherence to company policies and procedures.

Assist in training and developing staff.
Assist in member service oversight making sure all staff provide great customer experience.
Very involved in front desk related tasks including answering phone calls in a polite and friendly manner.
Taking info calls.
Assist in member check-ins, sign-ups, cancellations, and updating member account information.
Great/meet potential members and provide gym tour.
Assist to facilitate member service issues and questions.
Assist with team member management and provide backup support to Club Manager as needed.
Ensuring adherence to all company policies and procedures.
Help create and maintain a positive image for the club.
Assist overseeing cleanliness and appearance of gym.
Assist in managing marketing efforts and ensure team members are aware and trained on all current marketing promotions.
Assist in ordering supplies, keeping inventory and tracking reports as needed.

Honesty and good work ethic.
Strong customer service skills.
Strong communication, organizational and leadership skills.
Basic computer proficiency.

Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities

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