Team Lead

FedEx • Phoenix, AZ

70d

About The Position

The position involves ensuring that team members complete necessary specific work-related activities and assignments on time while maintaining outstanding internal and external customer service. The role requires demonstrating sound communication skills and providing direction and guidance to team members by answering questions on specific work-related issues or problems. The individual will resolve routine and complex issues relating to the team's day-to-day activities and provide guidance and training on new activities. Responsibilities include assigning work activities based on team members' skill levels, performing quality audits of completed activities, reviewing errors, and arranging necessary training based on audit results. The position also involves compiling data and completing daily, weekly, and monthly reports to ensure quality measurement goals are achieved, maintaining and controlling the flow of work to and from other departments, and making professional recommendations to management regarding continuous improvement of workflow production and results.

Requirements

• High school diploma/GED.
• At least 3 years of business experience, with 2 years in a brokerage industry and/or customs brokerage environment.
• 1 year in a support or assistance position with proven leadership skills.
• Strong communication, multitasking, and organizational skills.
• Ability to maintain strong working relationships with internal and external customers.
• Ability to train and motivate team members for optimal work productivity.

Responsibilities

• Ensure team members complete necessary work-related activities and assignments on time.
• Maintain outstanding internal and external customer service.
• Provide direction and guidance to team members on work-related issues.
• Resolve routine and complex issues related to day-to-day activities.
• Assign work activities based on team members' skill levels.
• Perform quality audits of completed activities and track results.
• Review errors and arrange necessary training for team members.
• Compile data and complete reports to ensure quality measurement goals are achieved.
• Control the flow of work to and from other departments.
• Compile team productivity and quality reports.
• Anticipate and identify problems with team members' productivity and performance.
• Make recommendations to management for improving workflow production.

What This Job Offers

• Industry: Couriers and Messengers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees