Team Lead, Underwriting Operations

Coaction Specialty Insurance Group•Morristown, NJ

5d•$67,000 - $90,000•Onsite

About The Position

At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients. As an Underwriting Operations (UW Ops) Team Lead, you will mentor UW Ops Associates, Specialists, and Analysts to ensure they are trained to provide exceptional service. You are a subject matter within your unit and trusted by your teammates and partners to deliver. You leverage expertise in the underwriting process and develop an in-depth understanding of business needs to ensure your team delivers superior service and quality with scale and efficiency. Using your knowledge and influence to continuously improve processes while motivating and developing your team is critical to success. In this role, you will process work as necessary, but with a greater emphasis on management oversight over time. This is an exciting stage in your career as you further develop your operations management skills.

Requirements

6+ years of commercial rating experience with all lines of business
In-depth knowledge of underwriting support systems, procedures, documentation, applicable insurance products and sub-verticals within commercial property and casualty sphere
Excellent communication, planning & organizational skills
Analytical skills to identify, gather, and organize information and provide recommendations
Innovative spirit to actively seek out new opportunities and to improve processes.
Ability to create a positive team environment and successfully coordinate the work activities.
Solid knowledge of Microsoft Office products, Excel and Word

Responsibilities

Ensure your team is operating within SLAs (service level agreements) for vertical stakeholders.
Manage and monitor your teams’ work queues to balance workload and meet SLAs.
Act as key liaison between UW and Operations to disseminate new (or evolving) product and procedure information, answer questions and coordinate or handle rush requests.
Lead development and testing in launch of new products and/or sub-verticals.
Troubleshoot system errors and act as first line of support for system processing questions, working with the team to achieve resolution, advocating and escalating as necessary
Motivate team members through positive communication and feedback to ensure exceptional service
Lead special projects at the request of, and serve as backup for, operations management
Assign appropriate resources to assist with UAT as necessary
Challenge Status quo – always seeking ways to improve efficiency while positively impacting CX.
Lead the performance review and professional development process of your team to ensure quality production, growth, retention, and professional satisfaction
Various administrative tasks including but not limited to approving of timecards if/as necessary