Team Lead - Underwriting Operation

AIG • Parsippany, NJ

1d • $72,000 - $84,500 • Onsite

About The Position

About the role In this highly visible role, you will provide leadership to a team of experienced underwriting analysts supporting a high growth Business Unit. You will be a people-first person with a growth mindset, responsible for driving operational excellence, championing continuous improvement, and experienced in capacity planning to achieve service delivery, timeliness, productivity and quality goals. In this exciting and challenging role, you will solve problems, work with senior leaders and stakeholders, and make a real impact.

Requirements

• 4+ years of underwriting operational experience (eg submissions, clearance, binding/booking, etc)
• 1+ years experience leading a team
• Insurance/Financial Services Industry strongly preferred
• Commercial insurance experience required
• Ability to work collaboratively with a geographically distributed team structure
• Must be able to handle multiple priorities and work with limited direct supervision
• Proven track record of delivering improved and sustained results over time
• Ability to foster a high-performing team environment
• Possesses exceptional interpersonal skills and strong influencing abilities
• Demonstrated capacity to communicate across small and large groups
• Readily able to adapt and lead others through change management
• Strong organization, planning, time management and delegation skills
• Good business acumen and professional demeanor

Nice To Haves

• Experience managing hybrid/remote teams a plus

Responsibilities

• Direct People Management responsibility.
• Oversee development, training and cross training of employees for quality, performance, and professional development.
• Leverage individual strengths to drive overall team performance.
• Provide constructive feedback and improvement opportunities using coaching sessions, one-on-one interactions, process confirmations, business partner feedback, and performance reviews.
• Ensures appropriate development plans are in place with staff and progress is being made.
• Monitor and address employee satisfaction and retention to maximize employee effectiveness and minimize turnover while maintaining an inclusive work environment that supports diversity.
• managing performance improvement issues swiftly and appropriately
• Partner with Operations and Underwriting leadership to assure business objectives are met and review monthly operational metrics and trends
• Liaise with underwriting teams to deliver operational processing, escalate issues, and address queries/questions.
• Liaise with Underwriters and Brokers on behalf of the Underwriting Support Unit as needed to communicate account status and drive resolution of outstanding tasks
• Partners with offshore operations team to support and enhance delivery standards
• Act as key point of contact for mitigation of any operational issues/concerns raised by stakeholders or customers.
• Establish credibility and work effectively to achieve key performance goals.
• Responsible for management and performance of the teams’ service levels/KPIs, quality and timeliness of delivery, issue resolution, corrections, audit and benchmarking.
• Understand end-to-end customer experience and seek opportunities for process improvement and reduce processing friction.
• Drive process standardization to streamline and optimize processing variations.
• Provide governance and structure to document and maintain SOP’s.
• Accountable for identifying, escalating, and responding to any Compliance related issues.
• Be a change agent for new tools and technology to help team increase team productivity.

Benefits

• In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: : 2026 Benefits Overview
• At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed