Team Lead, Technical Account Manager
About The Position
Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%. As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.
Requirements
- Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP
- Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
- Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding
- Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction
- Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices
- Ability to communicate complex technical information to both technical and non-technical stakeholders
- Excellent communication skills in English
- Strong presentation skills with the ability to establish credibility with executives
Responsibilities
- Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success
- Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction
- Provide technical guidance and foster team collaboration on observability tools and log analytics
- Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis
- Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions
- Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures
- Be the primary escalation point for customer technical challenges
- Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform
- Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals
- Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance
- Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues
- Collaborate with internal teams on product enhancements, informed by your team's customer data analysis
Benefits
- comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits
- a 401(k) plan and match
- paid sick time and paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
