Team Lead Supervisor

Sunstone Way • Portland, OR

20d • $68,958 - $68,958

About The Position

The Team Lead Supervisor will be responsible for overseeing the case managers and overnight shelter staff at their location, on their side of the week. It is also responsible for performing supervisions, scheduling, and assisting the Program Manager as needed. Duties and Responsibilities are used in revising or developing performance review objectives for employees.

Requirements

• Understanding of Housing First and Harm Reduction models.
• Being open to change (positive or negative) and to considerable variety in the workplace.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Must be able to pass a background check upon offer.
• Must be able to work in a drug-free environment.
• Ability to maintain regular attendance and be punctual.

Nice To Haves

• 2 - 3 years’ experience as a Team Lead Supervisor or similar position.
• Client information databases, developing operating strategies, plans, or procedures.
• Direct administrative or support services.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing customers and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Bachelor’s Degree in Social Work, Psychology, or another related field (Preferred).
• Other relevant certification or training.
• Lived experience.

Responsibilities

• Process Intakes and Exits and provides updates to Program Manager.
• Responsible Crisis response, reporting, critical incident reporting.
• Provide a safe environment for participants.
• Demonstrate and empower staff to take initiative and problem solve.
• Provide support and assist staff in following policies and procedures.
• Contribute to the selection of staff during the hiring process.
• Participates in supervisions of case managers, overnight shelter staff.
• Assist in the oversight of services and programming in a manner that is consistent with the Sunstone Way, hereinafter referred to as The Company, values, policies, and procedures.
• Responsible for chart audits and review of daily notes.
• Responsible for report grievances and incident reports submitted by Program Director.
• Joint of Homeless Services compliance and standards.
• Provide leadership, support, and positive role modeling for shelter staff.
• Facilitate staff and team meetings in the absence of the manager.
• Assist in developing and implementing on-the-job training and guidance for new and current staff.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Maintain compliance of safety compliance as mandated by City of Portland.
• Responsible for reviewing, correction and approval of timecards of direct reports by 10am the 1st and 16th of each month.
• Responsible for ordering and inventory of facilities’ supplies.
• Attend and participate in all outlined trainings as directed by the training and safety manager and site leadership.
• Responsible for ensuring facility cleanliness and maintenance.
• Translation in some cases (Spanish and English).
• Enforcement of Village Manual, and Standard Operating Procedures.
• Checks in with staff on goals and job responsibilities.
• Coordination of staffing and unit turnovers.
• Identifying, coaching, and providing tools, resources, and information for staff.
• Assign/delegate duties to overnight staff, case managers and staff accountability.
• Responsible for the selection, interviewing, and hiring process of staff.
• Accountable to attend ending community staff meetings and acts as a backup for Program Manager as needed.
• Responsible for the management of Humanity and identifying staff coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager