Team Lead Supervisor

Pandora Jewelry • Columbia, MD

284d

About The Position

Pandora's US Distribution Center is looking to hire a Warehouse Supervisor - Fulfillment! This role plays a critical part in ensuring that our customers' orders are handled in a timely and accurate manner. Grow with the world's largest jewelry brand by joining our Operations team and help us “give a voice to people's loves”! We are not your typical warehouse environment; come see for yourself! The Warehouse Supervisor - Fulfillment is an essential member of the Warehouse Management team. They are responsible for leading and growing a team of full-time and temporary associates. They will develop and direct procedures that ensure all customer orders are picked and packed in the most professional, accurate, and timely manner. Shift 9:00AM - 5:30PM Bilingual in Spanish Required.

Requirements

• Bachelor's degree in business, Management, Economics, Leadership, or related field
• Previous experience working in a high-volume pick & pack distribution environment.
• Ability to manage and motivate diverse workforce to include temporary employees in a high-pressure operation environment.
• Possess an exceptional knowledge of innovative distribution practices and technologies, WMS systems, RF, and TMS
• Strong analytical/quantitative skills with a proven thought process to include the use of emerging trends to understand the dynamics of each category and business impact.
• Excellent inventory control, product packaging, records maintenance and cost and pricing methodology skills
• Demonstrated leadership, including the ability to lead, develop, and manage a high-performing team.
• Excellent computer skills, specifically Microsoft Office Suite
• Green Belt - Six Sigma a plus, but not required.
• Bilingual in Spanish Required

Responsibilities

• Manage all functional areas related to Order Fulfillment
• Lead a team of order selectors, ensuring that key performance metrics are achieved.
• Provide coaching and guidance to ensure the team stays engaged and motivated to achieve performance metric objectives.
• Monitor daily workflow and distribute work efficiently.
• Cultivate a culture of quality, continuous improvement, and accountability for results.
• Ensure that orders flow into and through the system properly.
• Conduct detailed analysis around picking trends, team performance, process flows, etc. to identify root causes of service failures and opportunities for continuous improvement.
• Lead projects to drive continuous improvement in efficiency and key performance metrics such as units picked per hour, end-to-end cycle time, and cost per unit.
• Recruit, train, and coach employees
• Create and maintain standard operating procedures (both internally and globally)
• Coordinate and administer the quarterly performance management process for the team.
• Initiate, coordinate, and enforce operational and personnel policies and procedures.
• Lead quarterly warehouse and systems closures and clean-ups.
• Correspond closely with global team ensuring proper execution of departmental standard operating procedures internally and in the field.
• Partner and develop rapport with temp agencies, forecast temporary staff needs throughout the year.

Benefits

• Comprehensive medical, dental, and vision insurance with multiple plan options available based on your individual or family needs.
• An exceptional 401(k) plan with a 6% employer match and 100% immediate vesting!
• Tuition reimbursement for Associate, Bachelor, and Master degrees
• Employee Jewelry discount program!
• A peer-to-peer recognition program which allows employees to redeem recognition points for merchandise and travel.
• A dedicated cafeteria where we offer free breakfast & lunch. There's even coffee, soda, flavored teas and filtered water!
• A free, individual gym membership, located only one block away from the US DC
• An array of paid time off benefits such as, vacation, sick, personal days, volunteer day, celebration day, 10 company-recognized holidays and even your birthday!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree