Team Lead- Site Services

Avantor • Summit, NJ

1d • Onsite

About The Position

In this role, you will report to the Area Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
The Team Lead is responsible for overseeing the day-to-day operations of the onsite Scope of Work (SOW) in alignment with customer requirements at the customer location. This role supports and leads a small team of Avantor on-site personnel, serving as the primary point of contact for the customer. Typically dedicated to one customer and one site location, the Team Lead reports directly to a manager and actively participates in the work performed by the team.
Avantor’s Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

Requirements

• High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred
• 4 years of equivalent experience in customer service, purchasing, or account management.
• Proven experience in managing associates and leading teams effectively.
• Proficient in collaboration tools, with preferred experience using Microsoft Teams.
• Familiar with Information Access systems and ERP platforms.
• Demonstrates excellent customer service skills and maintains a professional, can-do attitude.
• Basic understanding of purchasing processes and inventory management principles.
• Strong commitment to safety, quality, and strict adherence to established protocols, policies, and procedures.
• Highly adaptable and flexible, with the ability to manage multiple tasks efficiently.
• Self-motivated and capable of working independently with a proactive, forward-thinking mindset.
• Skilled in troubleshooting and resolving issues effectively.
• Strong verbal and written communication skills, with the ability to collaborate across departments and engage with customers.
• Knowledgeable in applying and administering company policies consistently.
• Able to make sound business decisions with minimal guidance from management.

Nice To Haves

• GMP and GLP training is considered a plus.

Responsibilities

• Coordinate and lead team efforts to execute tasks outlined in the SOW based on customer requirements.
• Coach and motivate team members to meet or exceed performance goals, fostering individual and team development through mentoring.
• Manage open order status reports, departmental metrics, and maintain SOPs/SOWs.
• Provide training and serve as a backup for associates to ensure continuity of operations.
• Perform administrative duties including timecard review, vacation scheduling, and contributing to performance management.
• Create and maintain documentation such as SOPs, SOWs, SPIs, and KPIs.
• Deliver customer reporting and conduct data analysis to support operational insights.
• Act as a liaison between the customer, Avantor Services, and Avantor Sales to ensure alignment and satisfaction.
• Perform additional duties as assigned to support team and customer success.

Benefits

• Medical, Dental, Vision and Wellness programs
• Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
• Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance
• Celebrate your peers and earn points to redeem on gifts and products
• Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED