Team Lead-Service Desk / Maintenance

Planet Fitness • Tamarac, FL

5h • $15 - $16

About The Position

The main function of the Team Lead (TL) is to assist the club’s management team with club operations in their designated gym. The position reports directly to the Assistant General Manager (AGM) and the General Manager (GM) or (club managers). The Team Lead will manage club service desk staff who will assist with the day-to-day operations including meeting profit, customer service, employee, and operational goals for their club. This is a Part-Time position.

Requirements

• High School Diploma or G.E.D. preferred;
• HUB training certified (or must obtain);
• Previous customer service and/or sales experience preferred;
• Previous cleaning/maintenance experience preferred.
• Excellent telephone, communication, and interpersonal skills;
• Solid understanding of Ohana Growth Partners, LLC policies, procedures, and standard operating procedures (SOP’s) with an understanding of and ability to communicate Judgment Free Zone concept;
• Good computer skills and proficiency with health club management software;
• Ability to maintain confidentiality;
• Excellent organizational skills;
• Accuracy with numbers;
• Ability to work well independently and with others;
• Positive attitude and willingness to help and coach others;
• Take initiative and lead by example.
• Ability to maintain composure in difficult situations;
• Ability to recognize and learn from mistakes; and,
• Ability to work a flexible schedule including days, night, weekends, and holidays.

Responsibilities

• Actively promote the philosophy, and vision of Planet Fitness by providing excellent customer service and creating a judgement free, welcoming environment for our team, members, and guests;
• Provide guidance to members including but not limited to answering questions regarding billing or invoicing, explaining policies, resolving disputes, addressing concerns, and elevating issues when necessary;
• Assist with the hiring process for new front desk candidates;
• Provide supervisorial coverage for the club during peak hours when a manager is unavailable;
• Assist in training all new front desk employees;
• Assist the club manager(s) with weekly inventory and purchase order logs;
• Assist in creating weekly schedules;
• Completes web join calls;
• Complete checklist for club walk-throughs and report damaged equipment/facility issues within asset management software;
• Assist club manager(s) with ensuring cleaning stations are completed on a daily basis;
• Assist with club opening and closing procedures;
• Monitor work email and teams pages they are assigned to;
• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
• Perform all other duties as assigned or required.

Benefits

• Positive and professional environment where our brand promise is “Judgement Free Zone”
• Growth Opportunities: over 90% of our management team started as an entry level team member
• Competitive pay
• 401K Retirement Fund (Annual discretionary employer match up to 6%)
• Regular involvement in community outreach events
• Free employee Black Card Membership

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees