Team Lead - Roadside Assistance Specialist - Driving/Transportation in Atlanta/Manheim, GA

Taskus • Atlanta, GA

301d

About The Position

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

Requirements

• At least 2 years of prior relevant people management experience
• Strong analytical and creative problem-solving skills
• Experience providing constructive criticism and implementing corrective action plans
• High-level understanding of customer confidentiality standards
• Passion for the development of teammates

Responsibilities

• Mentor, coach, and monitor a team of Roadside Assistance Specialists on a weekly basis
• Provide weekly reporting of the team's KPI metrics and performance to the Operations Manager
• Monitor and review Team Members' KPIs through data analysis of client dashboards
• Act as the point of contact for on-shift Roadside Assistance Specialists
• Provide the highest level of communication between cross departments
• Serve as a subject matter expert who provides continuous improvement ideas and solutions to in-field challenges
• Set the standards and expectations of your team through your conduct, work ethic, integrity, and character
• Ensure that all Team Members adhere to the company's Code of Conduct
• Support the learning and development of Roadside Assistance Specialists

Benefits

• Competitive industry salaries
• Comprehensive benefits packages
• Commitment to a People First culture
• Opportunities for internal mobility and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services