Team Lead-Registration

Indiana University Health System • Indianapolis, IN

3d • Onsite

About The Position

Position: Team Lead – Registration Specialist (Onsite) Schedule: Monday–Friday, 8:00 AM–4:30 PM. No weekends or holidays. Location: Neuroscience Center Key Responsibilities Oversee patient flow from entry to destination in a timely, accurate, and professional manner. Perform registration duties: check-in/out, patient registration, demographics, insurance verification. Schedule appointments and coordinate with RCS and Radiology daily. Resolve patient concerns and ensure a positive experience. Provide functional guidance to support staff; coach, mentor, and develop the Registration team. Conduct monthly rounding and precept team members as requested by leadership. Perform higher-level functions as defined by clinic management.

Requirements

• High School Diploma or GED.
• Minimum 3 years of healthcare registration experience.
• Requires CMAA certification.
• Those in the Team Lead - Registration Specialist role at time of transition will be given priority to the certification Exam cohorts.
• They must successfully complete the certification exam (achieve certification) within one year of the on-set of career ladder implementation.
• Failure to achieve certification may result in a move to the appropriate Registration Specialist role with the potential of a pay decrease.
• Successful completion of Foundation of Leadership within 6 months or Emerging Leaders Program

Nice To Haves

• Coding experience (ICD-10, CPT).
• Strong knowledge of registration processes and insurance interpretation.
• Leadership and team development.
• Strong communication and problem-solving skills.
• Ability to engage and collaborate in a flexible, cross-trained environment.

Responsibilities

• Oversee patient flow from entry to destination in a timely, accurate, and professional manner.
• Perform registration duties: check-in/out, patient registration, demographics, insurance verification.
• Schedule appointments and coordinate with RCS and Radiology daily.
• Resolve patient concerns and ensure a positive experience.
• Provide functional guidance to support staff; coach, mentor, and develop the Registration team.
• Conduct monthly rounding and precept team members as requested by leadership.
• Perform higher-level functions as defined by clinic management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees