Team Lead, Rare Disease

McKesson • Cary, NC

1d • $21 - $36

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. As a Team Lead within Rare Disease, you will play a key role in supporting our mission to deliver an exceptional experience for patients, providers, and partners navigating rare and complex disease therapies. You’ll lead a team of frontline specialists, guide daily operations, and champion a culture rooted in McKesson’s iCare and iLead principles. This role is ideal for a motivated, people‑focused leader who thrives in a fast‑paced environment, is passionate about service excellence, and is eager to contribute to continuous improvement across people, processes, and technology.

Requirements

• Typically requires 6+ years of related experience.
• Associate’s degree or equivalent experience.
• Proven leadership experience with a focus on employee motivation, coaching, and development.
• 6+ year of pharmacy, healthcare operations, or related frontline experience.
• Strong organizational skills and the ability to prioritize and multitask in a fast‑paced environment.
• Demonstrated innovative thinking with a track record of contributing new ideas or solutions.
• Ability to work flexible shifts as needed to support operations.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Relevant certifications appropriate to the department.

Nice To Haves

• 3+ years of pharmacy or patient support experience with strong understanding of customer service and reimbursement processes.
• Lean/Six Sigma certification.
• Experience leading projects or contributing to cross‑functional initiatives.
• Strong analytical skills with the ability to synthesize complex information into actionable insights.
• Excellent communication skills and comfort engaging with stakeholders at all levels.
• Demonstrated accountability and ownership of team or departmental performance.

Responsibilities

• People Leadership & Culture Foster a team culture centered on service excellence, compassion, and continuous improvement. Model iCare and iLead behaviors and set a positive, constructive tone for the team. Provide coaching, mentoring, and training to frontline staff to support performance, growth, and career development. Conduct regular quality monitoring, performance discussions, and coaching conversations. Participate in hiring decisions and contribute to annual performance evaluations. Encourage collaboration, knowledge sharing, and a supportive team environment.
• Operational Leadership Provide day‑to‑day operations support to frontline staff, addressing escalated issues, complex patient cases, and workflow challenges. Monitor productivity, service levels, and team workload to ensure operational goals are met. Assign daily work, balance workloads, and ensure consistent workflow execution. Ensure accuracy and quality in call handling, case documentation, and service delivery. Discern operational problems, follow established procedures, and determine the appropriate course of action.
• Quality, Compliance & Reporting Ensure compliance with all SOPs, contractual obligations, and federal/state regulatory requirements. Monitor, track, and report team performance metrics, identifying trends and recommending improvements. Identify training and competency gaps; partner with training teams to update materials and assessments. Identify and report adverse events (AEs) and product complaints (PCs) to clinicians in accordance with policy.
• Continuous Improvement & Innovation Champion ongoing quality improvement initiatives that enhance the patient, provider, and client experience. Proactively evaluate opportunities to improve people, process, and technology to optimize efficiency and satisfaction. Contribute to the design and rollout of operational enhancements and organizational initiatives. Seek input from staff and actively encourage participation in improvement efforts. Promote an innovative mindset and foster a spirit of creativity within the department.
• Cross‑Functional Collaboration Partner with internal teams—including quality, training, client services, and other operational groups—to support shared goals. Deliver operational insights and analytical reports to supervisors and leadership. Communicate proactively and transparently to build trust and alignment across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree