Team Lead Patient Access
About The Position
The Patient Access Team Lead is responsible for a variety of duties including training and assisting in the development of training materials for the team, auditing work, including the follow up of end of day logs, personal posting logs, revenue cycle and follow up to the co-pay queue. This position performs corrections on patient’s accounts and the merging of duplicate accounts. Additional duties include providing coverage for the Patient Access team. Included in these duties are the collecting of money due, posting of money collected, responsible for monies collected, closing out and balancing at the end of each day. They register all new and established patients, enters and verifies patient demographics, and verifies insurance code, policy and group numbers, etc. Performs clerical duties such as photocopying, faxing, answering telephones, computer data entry and assisting the supervisor in special projects or other duties as assigned.
Requirements
- High School Diploma or Equivalent
- 2 years customer service experience
- Excellent verbal and written communication skills
- Able to work independently and collaboratively in teams
- Proficient Computer skills
- Medical Terminology and Insurance Claim/AR Follow-up
- Self-starter and the ability to multi task.
- 10 key, credit card machine and scanner experience.
Nice To Haves
- Previous Insurance Follow Up and Medical Coding experience
Responsibilities
- Training and assisting in the development of training materials for the team
- Auditing work, including the follow up of end of day logs, personal posting logs, revenue cycle and follow up to the co-pay queue
- Performing corrections on patient’s accounts and the merging of duplicate accounts
- Providing coverage for the Patient Access team
- Collecting money due, posting of money collected, responsible for monies collected, closing out and balancing at the end of each day
- Registering all new and established patients, enters and verifies patient demographics, and verifies insurance code, policy and group numbers, etc
- Performing clerical duties such as photocopying, faxing, answering telephones, computer data entry and assisting the supervisor in special projects or other duties as assigned
Benefits
- Medical
- Vision
- Dental
- Retirement Plan with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
