Team Lead - Order Fulfillment Rep

Henry Schein•West Columbia, SC

About The Position

This position is responsible for overseeing daily warehouse operations with a primary focus on order fulfillment, FBA (Fulfillment by Amazon) pallet preparation, and WFS (Walmart Fulfillment Services) shipment processing. This role ensures accuracy, efficiency, and timeliness across all warehouse outbound operations while leading, supporting and directing warehouse staff to meet performance and service-level targets.

Requirements

Leadership and team development experience
Operational efficiency mindset
Strong problem-solving and decision-making skills
Strong organizational and time management skills
Clear communication and accountability
Strong time management skills and the ability to prioritize work and meet deadlines
Very good attention to detail and accuracy
Customer service oriented and the ability to work with complex issues
Ability to plan and arrange activities
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Ability to manage conflict
Capacity to work effectively under pressure
Establish productive working relationships at multiple levels within the organization
Typically 3 or more years of related experience.

Nice To Haves

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

Responsibilities

Lead, train, and direct warehouse staff responsible for picking, packing, and shipping marketplace orders
Set daily priorities and ensure team alignment with order volume and shipment deadlines
Monitor productivity and accuracy, providing coaching and performance feedback
Maintain a strong culture of accountability, efficiency, and continuous improvement
Oversee end-to-end order fulfillment for Amazon, Walmart, eBay, and direct website orders
Ensure all orders are picked, packed, and shipped accurately and on time
Troubleshoot fulfillment issues and implement corrective actions quickly
Manage the preparation and shipment of FBA/WFS pallets in accordance with Amazon requirements
Ensure labeling, carton content accuracy, pallet configuration, and compliance standards are met
Coordinate shipment scheduling and carrier pickups
Minimize chargebacks, errors, and delays through strict quality control
Partner with inventory and purchasing teams to ensure proper stock levels for fulfillment and FBA/WFS shipments
Conduct routine audits to ensure inventory accuracy
Identify inefficiencies and recommend process improvements to increase throughput and reduce costs