Team Lead, Onsite Endoscopic Specialist

KARL STORZ

1d•Onsite

About The Position

KARL STORZ is currently seeking a Team Lead, Onsite Endoscopic Specialist to join the Onsite Service team at a client site based in Nashville, TN. Reporting to the Region Manager, Onsite Service, the primary responsibility of this role is customer support of KARL STORZ devices (including hand instruments, video equipment, and OR1) within their assigned hospital while partnering with Sterile Processing Departments and OR team members.

Requirements

Our successful candidate will have excellent written and spoken English business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.
A minimum education level of a high-school diploma with related experience.
2+ years of experience in medical repair, sales, or services management.
Possess exceptional organizational skills and the ability to multi-task.
MS Office - proficient user as the role will need to work with spreadsheets and reporting.
Must be able to lift/push/pull up to 25lbs

Nice To Haves

Higher degree preferred.
CRCST.

Responsibilities

Face-to-face customer support, including OR, SPD, and Biomed.
Daily maintenance and management of KARL STORZ products.
Maintain the instrument sets so that they are always in good working order and ready for use; keep repairs and replacement equipment expenses within a predetermined budget for the account; preventative maintenance on all KARL STORZ devices; troubleshoot video and instrument issues in the O.R.; inspection of the instruments and documentation of their functionality.
Training and education for the OR and supporting departments.
Designing process improvements to improve efficiencies and reduce repair costs.
Tasks will vary depending on the agreement with the account and will generally include:
Video tower/system set-up and support,
Inspection, repair, troubleshooting, and replacement of KARL STORZ devices
Monitoring, reporting, and facilitating repair/ exchange transactions.
Transporting, cleaning/sterilization, and packaging of instruments after use.