Team Lead (MFM Office)

Pediatrix • Los Gatos, CA

16h • $25 - $41

About The Position

The Ambulatory Team Lead is responsible for overseeing and leading day-to-day operations and supporting clinical and administrative staff. This role ensures efficient clinic operations, and serves as a liaison between providers, staff, and management promoting efficiency, compliance, and positive patient experience.

Requirements

• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• Minimum 3 years of experience in a medical office setting. Prior experience in a lead or supervisory role strongly preferred.
• Strong understanding of medical office systems, EMRs (e.g., Epic, Athena), and scheduling protocols.
• Excellent communication, leadership, and problem-solving skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Nice To Haves

• Prior experience in a lead or supervisory role strongly preferred.
• associate’s or bachelor’s degree preferred.

Responsibilities

• Serve as the first point of contact for staff issues and workflow questions.
• Lead and support front desk staff and other team members.
• Monitor daily operations and support the Practice Manager and/or Office Manager in delegating tasks
• Ensure efficient patient scheduling, check-in/check-out, and front desk coverage.
• Oversee medical records management, scheduling, insurance verifications, and prior authorizations.
• Troubleshoot scheduling conflicts or operational disruptions.
• Model and promote excellent patient service and satisfaction.
• Address escalated patient concerns and resolve issues promptly.
• Ensure staff follow HIPAA, OSHA and SOX guidelines and office policies.
• Support quality initiatives and monitor consistency in documentation and patient interaction.
• Participate in audits and help implement compliance improvements.
• Assist with incident reporting and follow-up
• Assist with onboarding new hires and orienting them to practice standards
• Manage supply inventory and order clinical/office materials
• Assist manager with payroll/timekeeping and schedule adjustments
• Collaborate with billing and referral teams to resolve issues

Benefits

• Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program.
• Some benefits are provided at no cost, while others require a cost share between employees and the company.
• Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees