Team Lead, Member Advocacy Spanish Bilingual
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About The Position
At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, passionate service, and world-class user experience design. Our Member Advocate team is on the front lines of servicing our growing member population. As experts in health benefits, Member Advocates truly serve as advocates for our members navigating the complex system. We believe every member deserves concierge level service, which is why we obsess over providing a stellar experience to our members. These interactions across phone, email and chat help fuel innovation across departments. We are hiring an Evening shift Team Lead to help manage our growing Member Advocate team. As a Team Lead, you will be responsible for building our team, helping define our culture, coaching team members, and providing regular feedback to ensure we are delivering incredible service and continuing to achieve our industry-leading NPS and CSAT metrics. You will also work cross-functionally across the organization, contributing to wider company goals and helping us build and scale our business.
