Carvana-posted about 2 months ago
Full-time • Mid Level
Jackson, MO
Motor Vehicle and Parts Dealers

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

  • Be a continuous positive force within the market and create strong morale and spirit throughout the team.
  • Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful.
  • Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
  • Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
  • Generate and monitor regular reports and present to upper management.
  • Be the go-to expert for your team, ready to jump in alongside an Advocate to wash cars or deliver cars to customers.
  • Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well-oiled machine.
  • Actively look for ways to improve the overall customer and Advocate team experience.
  • Address and effectively manage complex and sensitive customer-facing issues.
  • 5+ years work experience in a customer facing team environment.
  • 3+ years of management experience.
  • Proven history of developing and coaching employees.
  • Prior experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • Excellent interpersonal and leadership skills.
  • Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience.
  • Willingness to work on weekends.
  • Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere.
  • Bachelor's Degree.
  • Experience with Salesforce or Tableau.
  • An analytical mind.
  • Experience handling logistics.
  • Full-Time Salary Position.
  • Medical, Dental, and Vision benefits.
  • 401K with company match.
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
  • A great wellness program to keep you healthy and happy both physically and mentally.
  • Access to opportunities to expand your skillset and share your knowledge with others across the organization.
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
  • A seat in one of the fastest-growing companies in the country.
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