Team Lead, Market Operations

Carvana•Minneapolis, MN

1d•Onsite

About The Position

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. For more information on Carvana and our mission, sneak a peek at our company introduction video. Carvana’s Market Operation department is known for its team-oriented, fast-paced environment. We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

Requirements

A Bachelor’s degree from an accredited undergraduate institution
At least five years of relevant experience in team leadership roles managing multiple employees
Experience handling logistics
An ability to operate in ambiguity with the grace of a gazelle … not the gazelle being hungrily chased by a lion, but the one bounding effortlessly through an open African savanna
An appreciation for differences of opinion
The savvy to manage employee and customer experience, as both will get messy at times, and to thrive in these situations by making interactions rewarding for all involved
The skills to examine processes and develop creative solutions
An understanding that things will change
A willingness to roll up your sleeves, take on new assignments, and juggle many things at once
Must be able to read, write, speak, and understand English
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs
Frequent driving requires excellent visual activity and manual dexterity
Requires to work in outdoor weather conditions
Must be able to stay in stationary potions for extended periods of time (when driving) up to 3hours at a time
Frequently communicates with customers and must be able to exchange accurate information
Hiring is contingent on passing a complete background check
This role is not eligible for visa sponsorship

Responsibilities

Manage logistics
Manage inventory quality
Manage scheduling
Manage registration paperwork
Manage customer experience
Manage employee experience
Manage community outreach
Manage mentoring and training programs
Assume additional responsibilities as needed
Mentor and develop team members
Step in wherever needed
Examine processes and develop creative solutions
Take on new assignments
Juggle many things at once
Other duties as assigned

Benefits

Full-Time Salary Position
Salary Range: $65,000 - $80,000
Medical, Dental, and Vision benefits
401K with company match
Student loan payments
Discounts on vehicles
Benefits for your pets
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skill set and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country