Team Lead, Maintenance & Client Services

Exotec • Phillipsburg, NJ

2d • Onsite

About The Position

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety. Through the unification of sate-of-the-art and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France. Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with 1,000 ExoPeople (and counting!) around the world to help turn your ideas into a reality. The robotics revolution is just the beginning at Exotec. Will you be part of it?

Requirements

• 10+ years experience in maintaining and repairing industrial equipment and/or machinery, with at least 3 of those years managing field maintenance team(s)
• Excellence knowledge and repair skills in mechanical and electrical maintenance issues
• Flexibility with picking up Maintenance Technician shifts in the event of team member PTO and/or sick leave
• Strong problem-solving and troubleshooting skills
• Excellent communication and rapport-building skills, both internal and external-facing
• Ability to maintain, and even repair when necessary, strong, positive partnerships with clients
• A comfort and ease working in fast-paced, everchanging environments, like robotics and technology
• Able to work and make business decisions or leadership decisions autonomously
• Ability to meet physical demands of job: occasional lifting up to 50 lbs & working on equipment overhead and at ground-level

Nice To Haves

• Some knowledge of the warehouse automation, industrial robotics, materials handling and/or logistics space would be highly beneficial
• Comfort with up to 50% regular travel to client warehouse sites (predominantly in the northeast/northern regions) or regional corporate office in Atlanta, GA

Responsibilities

• Lead teams of on-site Maintenance Technicians based at client warehouse locations in the North American (Eastern) region, inclusive of recruiting, onboarding, performance management and regular training & development
• Support Maintenance Technicians in their day-to-day work by providing technical and operational direction and guidance
• Plan and ensure preventative maintenance tasks and other maintenance operations are carried out on time and on schedule
• Act as Exotec's local representative, both in-person and remotely, for assigned client warehouse locations
• Monitor performance KPIs at client sites, providing regular and timely data reports to appropriate internal and external stakeholders
• See that any escalations or system performance issues are resolved as soon as possible, which may include critical travel to assigned client warehouse locations and/or covering Maintenance Technician shifts if needed
• Ensure material purchasing stays within budget
• Manage any third-party schedules as appropriate, making sure that mandatory equipment inspections are completed within scheduled timelines
• Ensure Maintenance team members, external partners and/or contractors, warehouse operators and any on-site visitors are compliant with health, safety and environmental standards and protocol
• Participate in client site continuous improvement projects

Benefits

• Compensation package of base salary + annual bonus potential
• Comprehensive medical, dental and vision coverage
• Generous vacation and time off policy
• 401(k) with company match up to 5%
• Eligibility to participate in Employee Share Program after 1 year of employment
• Continuous opportunities for training and development in a quickly growing company
• Company-hosted teambuilding and social events with North America HQ (in Atlanta, GA) through the year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees