Team Lead - Lotte Hotel Seattle - FT $25 - $27/HR

Towne Park • Seattle, WA

396d • $52,000 - $56,160

About The Position

The Team Leader at Towne Park is responsible for overseeing the general operations of a property with fewer than nine Guest Service Associates (GSAs). This role involves ensuring that service standards are met, coordinating team activities, and providing guidance to staff. The Team Leader plays a crucial role in delivering exceptional guest experiences, managing staffing levels, and addressing any critical issues that arise during operations.

Requirements

• Bachelor's degree from a four-year college or university.
• Valid driver's license and clean driving record.
• 1-2 years of related experience or equivalent combination of education and experience.
• Knowledge of Guest Service Associate (GSA) procedures.
• Ability to drive manual transmission vehicles.
• Strong planning, prioritization, and project management skills.
• Demonstrated work ethic, drive, and persistence to achieve goals.
• Ability to maintain professionalism under pressure.
• Proficiency in MS Office (Excel, Word, Outlook) and point-of-sale applications.
• Effective written and verbal communication skills.

Nice To Haves

• Experience in hospitality or customer service roles.
• Familiarity with the local area and attractions.

Responsibilities

• Ensure consistent delivery of guest/patient service experience across all shifts.
• Perform guest/patient service duties regularly.
• Allocate labor resources efficiently to support service delivery and adjust staffing levels as needed.
• Integrate Towne Park's service standards with the client's standards effectively.
• Handle guest/patient complaints and difficult situations with composure and accuracy.
• Participate in 'The Show' and deliver 'Aggressive Hospitality' to guests/patients.
• Check in arriving guests/patients and explain vehicle parking and retrieval procedures.
• Conduct effective room presentations for hotel guests and assist with deliveries to guest/patient rooms.
• Engage in the hiring process to select the best candidates for the location.
• Foster an environment that retains talented associates and provide proper orientation and training for new hires.
• Recognize and promote top performers and provide coaching for improvement.
• Develop strong working relationships with client staff and maintain regular communication.
• Ensure compliance with scheduling, overtime, and timekeeping policies.
• Collect revenue for all vehicles and complete shift reports accurately.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401k retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees